Senior Student Advisor

Experience: 3-6+ years experience in student counselling and processing; experience of counselling for Australian Universities is required

Note: This role may require working on Saturdays based on business needs and peak intake periods.

KEY RESPONSIBILITY AREAS (KRAs):

Application Processing & Profile Assessment

• Conduct independent and holistic profile assessments
• Ensure accuracy and compliance in documentation
• Manage end-to-end application processing
• Minimize errors through validation.

Student & Agent Counselling

• Provide consultative guidance
• Recommend suitable programs
• Handle complex cases with empathy
• Address queries professionally

Target & Performance Management

• Achieve daily and intake targets
• Maintain high accuracy
• Improve TAT
• Track performance metrics

Stakeholder Management

• Build agent relationships
• Act as POC for queries
• Gather feedback

Product Knowledge & Compliance

• Stay updated on programs and visa policies
• Ensure compliance
• Act as SME

Team Collaboration

• Support team during peak periods
• Share best practices
• Improve efficiency

Continuous Improvement & Learning

• Upskill continuously
• Implement feedback
• Suggest process improvements

Key Performance Indicators (KPIs)

• Meet daily and intake targets with high accuracy
• Improve conversion rate by at least 10 basis points
• 10 to 15 GS interviews & 30 to 40 follow-ups daily
• Error-free GS, documentation, and COE processing
• Minimum 5 agent interactions daily
• Near-zero visa refusals
• Accurate daily reporting
• Active team participation