Xceed

Company Description
Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations that support government and commercial clients in 10 different languages. The company has delivery centers in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia, offering inbound, outbound, back-office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services. Xceed has received numerous regional and international awards for outsourcing excellence, impact sourcing, sustainability, customer experience, and diversity, equity, and inclusion. The organization maintains robust quality and security standards, holding multiple certifications including COPC, ISO 9001, ISO 14001, ISO 22301, ISO 45001, and ISO/IEC 27001. Professionals joining Xceed can expect a structured, growth-oriented environment focused on service quality, employee development, and responsible business practices.
Role Description
This is a full-time, on-site Senior Supervisor Application (.NET &amp; AI tools) role based in Cairo, Egypt. The person in this position oversees the design, development, and maintenance of enterprise applications using .NET and AI tools, ensuring stability, performance, and scalability in a high-volume BPO environment. Day-to-day responsibilities include leading a development team, reviewing technical designs, coordinating with project managers and business stakeholders, and ensuring timely delivery of application enhancements and new features. The role involves hands-on software development, troubleshooting complex distributed systems, optimizing existing solutions, and enforcing coding standards and best practices. The Senior Supervisor also mentors team members, contributes to architectural decisions, and supports continuous improvement initiatives that align technology solutions with Xceed’s operational and strategic objectives.
Qualifications
<ul>
<li>Candidates should possess strong Software Development skills, with proven experience in .NET frameworks, AI tools integration, and building scalable enterprise applications.</li>
<li>Candidates should possess Software Design and Distributed Systems skills, including experience in system architecture, integration patterns, and performance optimization in multi-tier environments.</li>
<li>Candidates should possess Team Leadership and Project Management skills, with a track record of overseeing development teams, managing timelines, and coordinating cross-functional stakeholders.</li>
<li>Candidates should possess the ability to work in structured environments, follow quality and security standards, and document technical solutions clearly.</li>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field; equivalent professional experience may be considered.</li>
<li>Minimum of 6 years of relevant experience in application development and supervision, preferably in BPO, telecom, or large-scale service environments.</li>
<li>Experience with cloud platforms, APIs, version control, and CI/CD pipelines is beneficial.</li>
<li>Strong analytical and problem-solving abilities, effective communication skills, and proficiency in English; additional languages are an advantage.</li>
</ul>

Senior supervisor application (.Net & AI tool ) 6 years .

Senior supervisor application (.Net & AI tool ) 6 years .

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