Senior / Supervisor IT Associate

JOB PROFILE

Qualification

• 1–2 years of experience in IT operations, system administration, or technical support.

• Experience in hospitality systems or enterprise financial platforms is a plus.

• Bachelor’s degree in information technology, Computer Science, or related field.

• Thai nationality only

RESPONSIBILITIES AND MEANS

System Operations & Troubleshooting

• Monitor HMS system performance and resolve issues such as interface failures, authorization errors, and application crashes.

• Ensure hotel-reported issues and IT service desk tickets are addressed within SLA timelines.

• Monitor Wi-Fi dashboard, Special Request system, and User Application portal to ensure SLA compliance and performance stability.

• Perform daily operational checklists to validate system health and service availability.

• Address reporting discrepancies and booking confirmation errors across branches.

• Coordinate firewall domain access and MRTG/SMS alert configurations with external vendors.

IT Asset & Access Management

• Provision, format, and deploy notebooks for new hires and internal transfers; manage lifecycle updates and handovers.

• Execute quarterly access reviews and audits for business systems (e.g., Blue Ledger, SunSystems) per approved SOPs.

• Configure user permissions and group access for financial systems based on least privileged guidelines.

Project & Report Coordination

• Support HMS Reports migration and gather feedback from finance and revenue teams.

• Maintain issue tracking logs and coordinate updates when meetings.

• Prepare and submit monthly update presentations summarizing challenges, resolutions, and progress.

Data & Integration Management

• Ensure accurate reservation data synchronization with corporate portals and HMS systems.

• Maintain data governance and data integrity issues with third-party support teams.

• Collaborate on workflows for guest consent and reason-for-stay data capture.

• Cross-Functional Collaboration

• Liaise with Legal, HR, Purchasing, Finance, and Hotel Operations to support IT-related needs.

• Coordinate with external vendors (e.g., AIS, Carmen Software, Metro Systems) for system fixes, upgrades, and access issues.