Senior Support & Implementation Engineer

We are seeking an experienced Senior Support & Implementation Engineer responsible for client support, product implementation, troubleshooting, issue resolution, and coordination with technical teams for banking and financial software solutions. The role requires strong analytical, communication, and client-handling skills.

Experience Required 6+ years of experience in Product Support, Implementation, or BFSI Software Support.

Responsibilities

• Handle client support tickets and provide timely resolution
• Analyze and troubleshoot application and database-related issues
• Coordinate with development and technical teams for issue resolution
• Perform product implementation and deployment activities
• Write and execute SQL queries for data validation and corrections
• Prepare Root Cause Analysis (RCA) reports for critical issues
• Support clients during UAT, go-live, and post-implementation phases
• Monitor application performance and provide technical assistance
• Ensure SLA adherence and customer satisfaction
• Conduct client training and provide product guidance when required