Senior Support Engineer

Hiring: Sr. Support Analyst Application Production Support

Location: Chennai Hybrid
Preference: Only Chennai-based profiles
Experience: 5–7 Years
Domain: Banking / BFSI

Notice Period: Immediate to Short Joiners

Role Overview

We are looking for a Sr. Support Analyst with strong hands-on experience in Application Production Support within a critical enterprise/banking environment. The ideal candidate should be strong in Unix/Linux, SQL/Sybase, Shell Scripting, ITIL & Incident Management, with exposure to monitoring and automation tools.

Mandatory Skills

• 5–7 years of Application Production Support – L1/L2
• Strong hands-on Unix/Linux
• Shell Scripting
• Strong SQL skills; Sybase experience preferred
• Incident, Problem & Change Management
• Experience handling P1/P2 incidents, SLA adherence & escalation
• RCA / Root Cause Analysis and preventive actions
• Production monitoring & troubleshooting
• Release / deployment support with pre & post-production validation
• Troubleshooting inbound/outbound files and interfaces
• Dynatrace monitoring experience
• Strong ownership, problem-solving & stakeholder communication

Good to Have

• Cloud / Terraform
• Ansible
• Jenkins / CI-CD
• Banking / Capital Markets / Market Data / Referential experience

Ideal Candidate

Application Support professionals who have worked in critical banking/enterprise production environments and can independently troubleshoot production issues, manage P1/P2 incidents, perform RCA, coordinate with dependent teams and drive issues through resolution.

Interested , please apply through naukri and best matched profiles will be contacted for further interview process