Senior Support Engineer

Role & responsibilities

We're looking for a self-driven Support Engineer to handle installation, servicing, and aftersales technical support for our dairy automation equipment (milking parlors, automated systems, and allied electrical/instrumentation components) at customer sites across India.

Key Responsibilities

• Provide on-site and remote service support for automated milking systems and dairy farm equipment.

• Travel across India (Pan-India) to install, troubleshoot, and maintain equipment at customer farms.

• Diagnose and resolve electrical, automation, and instrumentation-related issues in the field.

• Build strong functional and technical knowledge of the product line to proactively identify and prevent issues.

• Communicate clearly with customers, farm staff, and internal teams/seniors to ensure smooth service delivery.

• Maintain service records and provide feedback to the product/engineering team/seniors.

• Preferred candidate profile

Requirements

• 5-6 years of relevant experience (candidates with up to 78 years or higher may also be considered).
• Self-driven with strong problem-solving skills
• Background in Automation, Electrical, Instrumentation engineering, or Bio-medical industries (diploma/degree).
• Prior experience in the Dairy Industry or Bio/Process Industry strongly preferred.
• Good functional knowledge of electrical systems
• Willingness and ability to travel extensively across India
• Clear communication skills; working proficiency in English is an advantage
• Looking for candidates seeking a long-term association

Preferred Industry Experience

• Candidates with experience in any of the following industries will be preferred:
• Dairy Automation
• Dairy Farm Equipment
• Milking Systems / Milking Parlours
• Dairy Industry
• Food & Beverage
• Bio-Process Industry
• Industrial Automation
• Electrical & Instrumentation
• Dairy automation / milking-system experience will be highly preferred.