Senior Support Engineer

Lynxight is the AI backbone of modern aquatic operations, setting a new standard for how

pools are managed safely and at scale. By transforming standard security cameras into an

AI-powered layer, Lynxight delivers real-time alerts for risk mitigation, operational intelligence

that enables smarter staffing and planning, and standardized visibility across sites —

empowering organizations to operate with greater confidence, consistency, and control.

We are looking for an experienced Senior Support Engineer to join our dynamic team. In this

role, you will take ownership of complex technical issues, ensure high availability, and support

our growing portfolio of global customers in a fast-paced environment.

What You'll Do

● Manage complex customer inquiries with high professionalism, ensuring strict adherence

to SLAs and driving high customer satisfaction.

● Take full ownership of escalated and complex cases, collaborating closely with internal

teams such as R&D, Product, and Operations for timely resolution.

● Diagnose and troubleshoot deep technical issues, perform root cause analysis (RCA), and

deliver effective solutions in Linux-based environments.

● Communicate clearly and empathetically with international clients through ticketing

systems, video calls, and email.

● Document resolutions and technical best practices to maintain and expand the internal

knowledge base.

● Mentor junior support experts.

● Work Monday to Friday in a hybrid model with 2 days on-site & Participate in on-call

rotations.

Requirements

● 3-4 years of hands-on experience as a Support Engineer working with a B2B SaaS product

in a global environment, including issue triage, deep troubleshooting, escalation

management, and complex problem resolution.

● Proven hands-on experience with Linux server operating systems (Ubuntu, CentOS,

Debian, etc.), including installation, configuration, troubleshooting, and optimization.

● Flexibility and willingness to work afternoon/evening shifts on select days to support

international clients across global time zones.

● Full proficiency in English (both written and spoken). German language proficiency is a

strong advantage and highly valued.

● Strong analytical, diagnostic, and problem-solving skills.

● High level of independence, self-motivation, and ability to thrive in a team environment.

● Experience with network security technologies (firewalls, VPNs), switches, routers, and

access points.

● Previous experience in a fast-growing startup setting.

● Hands-on experience with on-prem hardware is a strong advantage.

[email protected]