Senior Support Engineer - Interoperability

For our client, we are seeking a Senior Support Engineer - Interoperability to join the team of a leader in the Healthcare space.

In this role, you will provide advanced technical support for healthcare transaction processing solutions and help ensure stable, reliable operations across production environments. You will lead major incident investigations, partner closely with internal teams to resolve defects and operational issues, and support customer deployments, upgrades, and configuration needs. This position also offers the opportunity to strengthen domain expertise, mentor others, and drive continuous improvement in a fast-paced, remote setting.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $148,000 annually

Responsibilities

• Provide advanced support for transaction processing solutions, including interoperability-related components
• Lead investigations and resolution efforts during SEV1 and SEV2 incidents across teams
• Conduct root cause analysis and recommend preventive solutions for production issues
• Monitor production system performance and application health to maintain operational stability
• Collaborate with internal teams to address product defects and operational challenges
• Support customer environment configurations, deployments, and upgrades
• Mentor junior team members and drive continuous improvement initiatives

Qualifications

• 5-7 years of relevant experience with a Bachelor's degree or equivalent work experience
• In-depth knowledge of transaction management systems and related interoperability platforms
• Strong understanding of trading workflows and transaction processing mechanisms
• Proficient with Linux/Unix system administration and troubleshooting
• Familiarity with relational databases such as Oracle, Microsoft SQL Server, and Java
• Experience with API integrations and messaging systems

Benefits

• Flexibility to work remotely in a fast-paced environment
• Participation in on-call rotations for critical incident support
• Opportunities for continuous learning and developing domain expertise

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.