Senior Support Engineer – Office 365

About the Role:

We are seeking a Senior Support Engineer with over 5 years of experience in providing technical support and administration for Microsoft Office 365 environments. The ideal candidate will handle escalated issues, perform advanced troubleshooting, assist with migrations, and contribute to the continuous improvement of our O365 support processes.

Key Responsibilities:

• Provide advanced Tier 2/3 support for Office 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Azure AD.
• Troubleshoot complex issues related to email flow, mailbox management, authentication, and O365 applications.
• Manage user provisioning, licensing, security groups, and permissions in Microsoft 365 Admin Center.
• Assist with migrations from on-premise Exchange or other mail platforms to Office 365.
• Support and maintain hybrid Exchange environments if applicable.
• Implement and manage security and compliance configurations, including MFA, conditional access, and DLP policies.
• Document procedures, configurations, and knowledge articles for recurring issues.
• Work closely with clients and internal teams to ensure timely resolution of support requests.
• Provide training and guidance to junior support staff on O365 troubleshooting and best practices.
• Participate in the on-call rotation and after-hours support as needed.