Senior Support Manager

GALLAGHER MEGA WALK-IN DRIVE | 10th OCTOBER | YOUR NEXT CAREER MOVE STARTS HERE!

Job Title: SSM Client Support

Experience: 4+ Years
Employment Type: Full-time
Location: Bengaluru

Job Summary

We are looking for experienced professionals to join our SSM Client Support team. The ideal candidate should have 4+ years of experience handling international voice processes, preferably within the Insurance or Banking domain, with strong client-handling and communication skills.

Candidates with a stable career history and consistent tenure with previous organizations will be preferred.

Key Responsibilities

• Handle inbound and outbound calls with international clients and customers.
• Provide accurate and professional support for client queries and service requests.
• Understand client requirements and resolve issues within defined SLA and quality standards.
• Coordinate with internal teams to ensure timely resolution of client concerns.
• Handle escalations and difficult customer interactions professionally.
• Maintain accurate records of client interactions and transactions.
• Follow established process guidelines, compliance requirements, and data-security standards.
• Identify recurring issues and contribute to process improvement initiatives.
• Maintain strong professional relationships with international clients and stakeholders.

Required Skills

• 4+ years of experience in International Voice Process.
• Relevant experience in Insurance or Banking domain.
• Excellent spoken and written English communication.
• Strong client servicing and relationship management skills.
• Good knowledge of customer handling and escalation management.
• Strong problem-solving and decision-making abilities.
• Ability to work with international customers and different time zones.
• Willingness to work in rotational/night shifts, if required.

Candidate Profile

• Strong and consistent career stability with previous employers.
• Good communication and professional etiquette.
• Customer-centric approach with a positive attitude.
• Ability to work independently
• Prior experience in international client support within Insurance/Banking will be highly preferred.

Interested candidate share your resume :

Yashaswini : [email protected]

9513900439