ACCPRO INTERNATIONAL

Senior Support Software Engineer – Java/Spring Boot | BGC | Onsite
Location: BGC, Taguig City, Metro Manila Work Setup: Onsite Schedule: Monday to Friday, 8:00 AM–5:00 PM Employment Type: Full-Time
Job Summary
We are looking for a Senior Support Software Engineer who can combine strong technical support and troubleshooting skills with hands-on software development experience.
The role will focus on investigating and resolving application and integration issues, maintaining technical documentation, implementing bug fixes and enhancements using Java/Spring Boot, and supporting AWS cloud infrastructure and deployments.
This is a great opportunity for an experienced technical professional who enjoys solving complex issues, collaborating across teams, and continuously improving support operations through technology and automation.
Key ResponsibilitiesTechnical Support &amp; Troubleshooting
<ul>
<li>Investigate, troubleshoot, and resolve application and system support issues.</li>
<li>Diagnose integration and technical problems using a structured approach.</li>
<li>Manage and resolve support tickets within established processes and timelines.</li>
<li>Escalate complex issues to the appropriate technical teams when necessary.</li>
<li>Take ownership of issues from investigation through resolution and follow-up.</li>
</ul>
Development &amp; Enhancements
<ul>
<li>Implement bug fixes and small feature enhancements using Java/Spring Boot.</li>
<li>Participate in code reviews and QA testing.</li>
<li>Support application improvements and technical solutions that enhance system reliability and performance.</li>
</ul>
Cloud &amp; System Administration
<ul>
<li>Monitor AWS cloud infrastructure and application environments.</li>
<li>Assist with deployments, release activities, and post-release verification.</li>
<li>Help ensure application availability, stability, and uptime.</li>
</ul>
Documentation &amp; Knowledge Management
<ul>
<li>Maintain accurate and up-to-date technical documentation.</li>
<li>Create and update user guides, troubleshooting guides, and internal knowledge base articles.</li>
<li>Clearly document solutions and technical processes for future reference.</li>
</ul>
Automation &amp; Innovation
<ul>
<li>Support automation initiatives and AI-enabled enhancements that can improve support team efficiency.</li>
<li>Explore opportunities to streamline repetitive support processes and improve operational effectiveness.</li>
</ul>
Qualifications
Required Technical Experience
<ul>
<li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li>
<li>At least 8 years of experience in technical support, application support, software engineering, or a related technical role.</li>
<li>Hands-on experience with Java, Spring Boot, or similar backend frameworks.</li>
<li>Experience with RESTful APIs, microservices, and cloud-based environments.</li>
<li>AWS experience is preferred.</li>
<li>Experience using ticketing tools such as Odoo, Jira, ServiceNow, or similar platforms.</li>
<li>Familiarity with Agile development and workflows.</li>
<li>Strong technical troubleshooting and problem-solving skills.</li>
</ul>
Additional Skills
<ul>
<li>Ability to explain technical solutions clearly to both technical and non-technical stakeholders.</li>
<li>Strong understanding of enterprise applications and system integrations.</li>
<li>Excellent collaboration and communication skills.</li>
<li>Highly organized, detail-oriented, and accountable.</li>
<li>Able to manage changing priorities and system demands effectively.</li>
<li>Demonstrates continuous learning and willingness to adopt new technologies.</li>
<li>Handles sensitive HR and organizational data with professionalism and integrity.</li>
</ul>
Nice-to-Have Qualifications
<ul>
<li>Experience with SAP SuccessFactors or other HCM platforms.</li>
<li>Familiarity with event-driven architecture or middleware integrations.</li>
<li>Exposure to frontend technologies such as React or SAP UI5.</li>
<li>Experience integrating AI/ML APIs or automation tools.</li>
<li>Experience working in enterprise or HR technology environments.</li>
</ul>
Benefits
The complete benefits package will be discussed with candidates who progress to the offer stage. General benefits include:
<ul>
<li>HMO/Medical Insurance</li>
<li>Life Insurance</li>
<li>Retirement Benefits</li>
<li>Performance and other company bonuses</li>
<li>Other company-provided benefits</li>
</ul>
Hiring Process
<ul>
<li>HR Interview – Video Conference</li>
<li>Technical Exam &amp; Panel Interview – Onsite</li>
<li>Final Interview – Onsite</li>
</ul>
If you have strong application support experience combined with Java/Spring Boot development skills, we encourage you to apply and join our growing technical team!
Work Location: In person

Senior Support Software Engineer – Java/Spring Boot

Senior Support Software Engineer – Java/Spring Boot

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