Senior Support Software Engineer (Java/Spring Boot)

Work Address: BGC, Taguig City, Metro Manila

Work Set-up: Onsite

Work Schedule: Monday to Friday, 8AM to 5PM

DUTIES AND RESPONSIBILITIES:

• Technical Support & Ticket Resolution: Investigate, troubleshoot, and resolve support issues; escalate complex problems as needed
• Documentation & Knowledge Management: Maintain up-to-date technical documentation, user guides, and internal knowledge base articles
• Development & Enhancements: Implement small bug fixes or feature improvements in Java/Spring Boot; participate in code reviews and QA testing
• Cloud & System Administration: Monitor AWS infrastructure, ensure application uptime, assist with deployments and release verification
• Optional AI/Automation Contribution: Support automation initiatives or AI-enabled enhancements to improve Support team efficiency

QUALIFICATIONS:

MUST- HAVE THE FOLLOWING SKILLS:

Technical Background

• Bachelor’s degree in Computer Science, Software Engineering, or a related field
• 8+ years of experience in technical support, application support, or software engineering
• Hands-on experience with Java, Spring Boot, or similar backend frameworks
• Familiarity with RESTful APIs, microservices, and cloud environments (AWS preferred)
• Experience with ticketing tools (e.g., Odoo, Jira, ServiceNow) and Agile workflows

Leadership & Personal Attributes

• Ownership & Accountability: Takes responsibility for resolving tickets and following through on issues
• Attention to Detail: Maintains accurate documentation and ensures solutions are fully tested
• Collaboration & Influence: Works effectively across teams to solve problems and implement fixes
• Adaptability & Resilience: Responds well to changing priorities and system demands
• Continuous Learning: Shows interest in learning new technologies and tools to improve support efficiency
• Professional Integrity: Handles sensitive HR and organizational data responsibly

1. Technical Troubleshooting: Diagnose and resolve system and integration issues effectively

2. Documentation & Communication: Communicate technical solutions clearly to technical and non-technical stakeholders

3. Basic Development Skills: Implement fixes or enhancements in Java/Spring Boot

4. Systems & Cloud Awareness: Familiarity with cloud-based applications (AWS preferred) and enterprise architectures

5. Problem-Solving Mindset: Structured approach to analyzing technical issues and implementing solutions

6. Collaboration: Works effectively with cross-functional teams and contributes to operational efficiency

NICE-TO-HAVE QUALIFICATIONS:

• Experience with SAP SuccessFactors or other HCM platforms
• Familiarity with event-driven architecture or middleware integrations
• Exposure to frontend frameworks (e.g., React, SAP UI5)
• Experience integrating AI/ML APIs or automation tools

Pay: Php150,000.00 - Php160,000.00 per month

Application Question(s):

• Bachelor’s degree:
• Years of professional experience in support positions:
• At what level of support tickets the candidate is handling?
• Years of relevant leadership experience:
• Years of experience in software engineering and application support:
• Years of hands-on experience with Java development:
• Years of hand-on experience in Spring Boot, or similar backend frameworks:
• Years of experience with RESTful APIs, microservices, and cloud environments (AWS preferred)?
• Years of experience with ticketing tools (e.g., Odoo, Jira, ServiceNow) and Agile workflows?
• Current/Previous salary:
• Expected salary (state if negotiable):
• Reason for looking for a new opportunity:
• Notice period:
• Current location:
• Are you okay with the work setup (Taguig | Monday to Friday | Hybrid (1x WFH, 4x Onsite)?

Work Location: In person