Senior Support Software Engineer (Java/Spring Boot)

Senior Support Software Engineer (Java/Spring Boot)
Taguig City, Metro Manila | Full-time | Onsite

About the Role

We are looking for a Senior Support Software Engineer to investigate and resolve technical support issues, maintain documentation, and implement small fixes and enhancements in Java/Spring Boot. In this onsite role, you will also monitor AWS infrastructure, assist with deployments, and work with cross-functional teams to keep applications reliable.

Responsibilities

• Investigate, troubleshoot, and resolve support issues, and escalate complex problems as needed
• Maintain up-to-date technical documentation, user guides, and internal knowledge base articles
• Implement small bug fixes or feature improvements in Java/Spring Boot
• Participate in code reviews and QA testing
• Monitor AWS infrastructure and ensure application uptime
• Assist with deployments and release verification
• Support automation initiatives or AI-enabled enhancements to improve Support team efficiency (optional)

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field
• 8+ years of experience in technical support, application support, or software engineering
• Hands-on experience with Java, Spring Boot, or similar backend frameworks
• Familiarity with RESTful APIs, microservices, and cloud environments (AWS preferred)
• Experience with ticketing tools (e.g., Odoo, Jira, ServiceNow) and Agile workflows
• Takes responsibility for resolving tickets and following through on issues
• Maintains accurate documentation and ensures solutions are fully tested
• Works effectively across teams to solve problems and implement fixes
• Communicates technical solutions clearly to both technical and non-technical stakeholders
• Responds well to changing priorities and system demands
• Shows interest in learning new technologies and tools to improve support efficiency
• Handles sensitive HR and organizational data responsibly

Nice to Have

• Experience with SAP SuccessFactors or other HCM platforms
• Familiarity with event-driven architecture or middleware integrations
• Exposure to frontend frameworks (e.g., React, SAP UI5)
• Experience integrating AI/ML APIs or automation tools

Work Details

• Location: Taguig City, Metro Manila
• Employment type: Full-time
• Work arrangement: Onsite

How to Apply

Click Apply and submit your updated resume. Highlight your experience with Java/Spring Boot, AWS, and technical or application support.