Senior Support Software Engineer | Java/Spring Boot | AWS

Senior Support Software Engineer

Work Location: BGC, Taguig City, Metro Manila
Work Setup: Onsite
Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM

About the Role

We are looking for a Senior Support Software Engineer who can combine strong technical troubleshooting skills with hands-on software development experience. This role will be responsible for resolving application and system issues, supporting cloud infrastructure, maintaining technical documentation, and implementing small enhancements to improve application performance and support operations.

The ideal candidate is a proactive problem-solver who takes ownership of technical issues and works effectively with both technical and non-technical stakeholders.

Key Responsibilities

• Investigate, troubleshoot, and resolve technical support and application issues
• Manage and resolve support tickets, escalating complex issues when necessary
• Maintain accurate technical documentation, user guides, and internal knowledge base articles
• Implement small bug fixes and feature enhancements using Java/Spring Boot
• Participate in code reviews, QA testing, and release verification
• Monitor AWS infrastructure and help maintain application availability and uptime
• Assist with application deployments and post-release verification
• Collaborate with cross-functional teams to investigate and resolve system and integration issues
• Support automation and AI-enabled initiatives that improve Support team efficiency
• Ensure proper handling of sensitive HR and organizational data

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field
• At least 8 years of experience in technical support, application support, software engineering, or a related role
• Hands-on experience with Java, Spring Boot, or similar backend frameworks
• Familiarity with RESTful APIs, microservices, and cloud environments
• Experience with AWS is preferred
• Experience using ticketing tools such as Odoo, Jira, ServiceNow, or similar platforms
• Familiarity with Agile workflows
• Strong technical troubleshooting and problem-solving skills
• Able to communicate technical information clearly to both technical and non-technical stakeholders
• Strong sense of ownership, accountability, and attention to detail
• Comfortable working in a collaborative, cross-functional environment
• Adaptable and willing to learn new technologies and tools

Nice-to-Have Qualifications

• Experience with SAP SuccessFactors or other HCM platforms
• Familiarity with event-driven architecture or middleware integrations
• Exposure to frontend technologies such as React or SAP UI5
• Experience integrating AI/ML APIs or automation tools

Benefits

The company offers a competitive benefits package, which may include:

• HMO/medical insurance coverage
• Life insurance
• Retirement benefits
• Performance-based bonuses and other company benefits

Specific benefits and package details will be discussed with candidates who progress to the offer stage.

Hiring Process

1. HR Interview – Video Conference
2. Technical Exam & Panel Interview – Onsite
3. Final Interview – Onsite

Why Join?

Be part of a team where your experience in software engineering, technical support, cloud technologies, and application troubleshooting can directly contribute to improving business-critical systems and support operations.

Apply now and take the next step in your career as a Senior Support Software Engineer!