Senior Support Software Engineer - SAP - HCM

As a Software Engineer - Technical Support, you will provide hands-on support for our Java-based Human Capital Management (HCM) platform, ensuring timely resolution of technical issues and high-quality documentation for internal and external stakeholders.

Your primary focus will be resolving support tickets, troubleshooting integration and backend issues, and maintaining clear technical documentation. You will also have the opportunity to contribute to development tasks and optional AI/automation enhancements, helping to improve system efficiency and automation over time.

Key Responsibilities

• Technical Support & Ticket Resolution: Investigate, troubleshoot, and resolve support issues; escalate complex problems as needed
• Documentation & Knowledge Management: Maintain up-to-date technical documentation, user guides, and internal knowledge base articles
• Development & Enhancements: Implement small bug fixes or feature improvements in Java/Spring Boot; participate in code reviews and QA testing
• Cloud & System Administration: Monitor AWS infrastructure, ensure application uptime, assist with deployments and release verification
• Optional AI/Automation Contribution: Support automation initiatives or AI-enabled enhancements to improve Support team efficiency

Job Qualification: The applicant or candidate must have/be:

Technical Background

• Bachelor’s degree in Computer Science, Software Engineering, or a related field
• 8+ years of experience in technical support, application support, or software engineering
• Hands-on experience with Java, Spring Boot, or similar backend frameworks
• Familiarity with RESTful APIs, microservices, and cloud environments (AWS preferred)
• Experience with ticketing tools (e.g., Odoo, Jira, ServiceNow) and Agile workflows

Preferred / Nice-to-Have

• Exposure to HCM platforms such as SAP SuccessFactors
• Experience creating automation scripts or AI/ML implementations
• Familiarity with frontend frameworks (React, SAP UI5)
• Knowledge of documentation standards and knowledge base maintenance

Pay: Php150,000.00 - Php160,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: Hybrid remote in Taguig