Senior Support Worker

Senior Support Worker

About the Role

We are seeking an experienced and dedicated Senior Support Worker (SSW) to join our Brisbane South team in a permanent capacity.

The SSW plays a vital role in providing leadership, guidance and direct participant support, while managing the day-to-day delivery of our Supported Independent Living (SIL) and Community Access supports. Acting as a key link between Support Workers, participants, families, stakeholders and management, the SSW is responsible for upholding NDIS Practice Standards and organisational policies and procedures and maintaining a high standard of service delivery.

This role involves supporting participants to achieve their individual NDIS goals, promoting independence, choice and control, and supporting their health and overall wellbeing. The SSW also provides leadership and guidance to Support Workers to maintain consistent, high-quality, person-centred support. The role includes designated administration responsibilities supporting the effective day-to-day running of services.

The Senior Support Worker will report to and work closely with the Service Manager, Support Workers and relevant stakeholders to maintain effective communication, continuity of support and quality service delivery.

Key Responsibilities

Service Delivery

• Develop an in-depth understanding of participants’ individual needs and NDIS goals.
• Provide direct support to participants in accordance with their individual needs, goals and support requirements.
• Promote participants’ independence, dignity, capacity, choice and control.
• Support participants with personal care, daily living activities, household tasks, medication management and community engagement.
• Support participants’ health and wellbeing and respond appropriately to changes in their support needs.
• Respond to incidents promptly and follow required reporting procedures.

Leadership & Administration

• Manage the day-to-day running of SIL and Community Access supports.
• Ensure service delivery is compliant with NDIS Practice Standards and organisational policies and procedures. Manage SSW administrative and compliance requirements.
• Manage roster allocations across SIL and Community Access supports to maintain appropriate staffing and continuity of support.
• Contribute to participant support planning, goal tracking, progress reporting and communication with relevant stakeholders.
• Coordinate participant healthcare requirements, including liaising with healthcare providers and maintaining relevant documentation.
• Manage SSW administrative and compliance requirements.
• Schedule and lead team meetings and participate in the rotating After-Hours Support roster.

Key Requirements

• Minimum Certificate IV in Disability Support or equivalent relevant qualification.

• Minimum 3 years demonstrated experience within the disability sector including demonstrated experience in a senior or leadership capacity.

• Strong administrative skills and demonstrated experience in rostering, participant documentation, reporting, compliance records and service-related administration including knowledge and understanding of the NDIS Practice Standards and relevant compliance requirements.

• Strong computer skills and confidence using electronic systems for documentation, reporting, rostering and record management.

Role & Availability Requirements

• Availability to provide direct participant support across SIL and Community Access services as rostered and required.
• Availability to work across a rotating roster, including weekdays, weekends, public holidays and sleepovers.
• Flexibility is essential, as rostered support hours may vary according to participants’ individual support needs.
• Availability to participate in the rotating After-Hours Support roster.

Pay and classification will be determined in accordance with the SCHADS Award, based on the successful candidate’s qualifications and relevant experience.

Who is Calm Tree?

Calm Tree is a registered NDIS provider delivering person-centred support services across Brisbane, Logan, Redland Bay, the Gold Coast and Moreton Bay. We are committed to providing high-quality support that promotes choice, independence and capacity building.

We are looking for experienced professionals who share our values and are committed to delivering reliable, respectful and person-centred support.

If you are an experienced disability professional with strong participant support, leadership and administrative skills, we would love to hear from you.