Senior Support Worker

Job title: Senior Support Worker

Job reference number: 101246

Interview date: TBC

Closing date: 31st October 2026

We have an incredible new opportunity for a Senior Support Worker to join Landau.

Every Day Changes a Life. Including Yours.

At Landau, we don't just support people – we champion them.

We're a charity made up of people who believe that every achievement matters. The big ones, like gaining a qualification or securing employment. And the small ones, like building confidence, overcoming a barrier, or believing in yourself for the first time. Every day, you'll have the opportunity to make a real difference while working alongside a talented, supportive team that shares the same passion for helping others succeed. Whether you're supporting learning, wellbeing, behaviour, inclusion, employability, or personal development, you'll be part of a charity that's creating opportunities and changing lives across our communities.

With ongoing training, CPD opportunities, and a culture built on teamwork, encouragement, and support, Landau is a place where both the people we support and the people who work here can thrive.

If you're passionate about helping others reach their potential, you'll fit right in.

Join Landau. Changing lives, Creating futures. Celebrate every step.

Interested? We'd love to hear from you. Apply today, or if you'd like to experience the Landau difference for yourself, get in touch and arrange a visit. Come and meet the team, look around, and discover why so many people choose to build their careers with us.

If this sounds like the perfect opportunity for you, please apply with your CV. If you are shortlisted, we will send you an application form to complete

Key responsibilities will include:

• Oversee and provide day-to-day support for individuals with learning disabilities in line with their individual care and support plans.
• Collaborate with the coordinator to identify any additional support and intervention activities required, tailoring activities and materials, to enable learners to succeed and achieve
• Support safe participation in centre-based and community-based learning activities.
• Work with individuals who require targeted support to complete all tasks and activities, supporting learners to develop their knowledge, skills and experience and grow in confidence and independence
• Identifying barriers to learning and devise and develop a range of appropriate strategies to assist learners in resolving issues or tackling concerns
• Attend scheduled events outside of normal working hours to support Landau in the recognition of learners progress and the promotion of our services.
• Promote good behaviour management, applying policies and procedures in a fair and consistent manner, and take appropriate action in a timely and sensitive manner, completing records or reports accurately where required
• Mentor and coach Support Workers, modelling best practice and professional conduct.
• Support the coordinator in the organisation of daily rotas and activity schedules to ensure appropriate staffing and smooth service delivery.
• Assist with induction and training of new staff as required
• Maintain accurate and up-to-date records, including daily notes, incident reports, and support plans.
• Being aware of confidential issues linked to learner/home and personal situations and to adhere to Safeguarding and Confidentiality Policies and Procedures
• Ensure that the coordinator is kept fully informed of learner progress, and support liaison with learners, parents and relevant stakeholders, agencies etc as appropriate, reporting where required
• Support learners on a 121 basis where required adhering to their personal care plans and risk assessments
• Report any concerns regarding wellbeing, safeguarding, or health promptly to the Coordinator or Manager and follow company policies
• Act as the senior point of contact during shifts, providing guidance, supervision, and support to staff.
• Act as the key worker for identified learners, championing their engagement, attendance, progress and achievement
• Monitor and support the health, wellbeing and welfare of learners under your supervision, including in respect of safeguarding and any adherence to specified routines or requirement,
• Provide flexible support to the wider business as reasonably required, fulfilling occasional alternative duties as requested, so that expertise is deployed to meet business priorities at a level consistent with those outlined in this job description

OTHER

To contribute actively to team and departmental meetings as required

To promote the charity in a positive and professional manner, acting as an ambassador for the charity

To provide management information, professional intelligence and other support to organisational staff and the Charity CEO as required

Person specification

Job title: Senior Support Worker (E = Essential D = Desirable)

SKILLS AND CORE COMPETENCIES

Technical competency (qualifications and training)

• Qualification in supporting learners with additional needs in the care sector Care certificate/NVQ care etc E

Experience

• Experience of supporting adults with learning difficulties - E
• Experience working with learners who have issues with anxiety, confidence or who are overcoming disadvantages - D
• Experiencing of meeting the requirements of learners with robust Care Plans – E
• Experience planning preparing or adapting resources to meet learner need - E
• Safeguarding and/or First Aid training or willingness to train- D

Skills and Attributes

• Creative and innovative, able to devise practical approaches that will interest and motivate learners – E
• Good IT skills and ability to undertake essential administrative or reporting tasks – E

Personal qualities, communicating and relating to others

• Strong commitment to supporting all learners - E
• Excellent organisational skills, time-keeping and reliability – E
• Able to build trust and rapport with both learners post 16 and adult learners - E
• Resilience, positivity and team working – E
• Ability to plan, risk assess and supervise off-site activity, such as visits or work experience placements - E

Safeguarding

• Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E)
• This post requires a Disclosure & Barring Service (DBS) disclosure at an Enhanced level (E)

Other

• Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity. (E)
• Ability to travel between Landau sites or on Landau business (E)

Hours: 36.5 hours per week

Salary: £25,956 - £28,000 per annum

This is an all year position

Location: Telford

Full-time and part-time opportunity available, with flexible working hours to suit individual circumstances

We are committed to creating a fair and inclusive workplace. As part of our pledge with the Crisis Homelessness Alliance, we offer an automatic interview to applicants who meet the minimum criteria for this position and are currently experiencing or at risk of homelessness. If this applies to you, please let us know when you apply.

As a Disability Confident employer we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If this applies to you, please let us know when you apply.

As a member of the Armed Forces Covenant we recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our organisation and country. A guaranteed interview will therefore be offered to Veterans and their Spouses/Partners, serving Regular members of the Armed Forces approaching the end of their service and the Spouses/Partners of currently serving Regular members of the Armed Forces. This is conditional on the minimum criteria of the job being met and no longer than 5 years has lapsed since leaving the Armed Forces (subject to supporting information being provided on request). If this applies to you, please let us know when you apply.

Landau is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment.

As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.

If you are offered this position, Landau will ask you to complete an enhanced DBS check with a children's barred list check and provide at least 2 references.

It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.

Pay: £25,956.00-£28,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Referral programme

Work Location: In person