Senior Support Worker

AI Job Summary

• Demonstrated experience supporting people with mental health and/or psychosocial disabilities.
• Experience implementing Behaviour Support Plans using de-escalation and trauma-informed, recovery-oriented approaches.
• Certificate III or IV in Individual Support (Disability) or an equivalent qualification.

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Role Type

On-site • Permanent • Part-time • Associate

Description

At Ello Care, we believe everyone deserves the opportunity to live a meaningful, fulfilling life with dignity, choice and independence.

We are seeking a compassionate, proactive and experienced Senior Support Worker to join our team in Central Coast. This is an opportunity for someone who is passionate about disability support, confident in their practice, and committed to delivering safe, person-centred, high-quality support to people living with disability, including individuals with psychosocial and mental health support needs.

Working closely with our Area Manager, you will play an important role in supporting the day-to-day delivery of services across our Supported Independent Living (SIL) homes and community settings.

If you are a strong communicator who leads by example, values teamwork and takes pride in helping people build independence, we would love to hear from you.

About the role

As a Senior Support Worker, you will deliver direct support to clients while helping maintain consistent, safe and high-quality services. You will support clients to achieve their personal goals, develop daily living skills, participate in their communities and exercise choice and control over their lives. You will also contribute to the smooth operation of our SIL homes through effective communication, accurate documentation, shift handovers, appointment coordination and escalation of risks or concerns.

Key responsibilities

• Person-centred support: Assist clients with personal care, daily living activities, meal preparation, household tasks and community access while promoting dignity, choice and independence.
• Support medication administration: In accordance with state legislation, organisational policy, and individual health support plans, maintaining precise records.
• Implement Behaviour Support Plans: Use proactive de-escalation strategies and apply trauma-informed, recovery-oriented approaches.
• Health and wellbeing: Support medication routines within your training and scope of practice, follow health and mealtime plans, and promptly report changes in client wellbeing.
• Capacity building: Help clients develop practical life skills, including cooking, budgeting, shopping, communication and self-management.
• Community participation: Support clients to access social, recreational, educational and community activities that reflect their goals and interests.
• Provide supervision and mentorship: To support staff to maintain service standards and foster team development.
• Senior support responsibilities: Work alongside the Area Manager to promote consistent support delivery, effective handovers, task completion and quality service practices.
• Documentation and reporting: Maintain accurate progress notes, incident reports, medication records, appointment forms and other required documentation.
• Stakeholder communication: Communicate professionally with colleagues, families, Support Coordinators, allied health practitioners and other relevant stakeholders.
• Safety and compliance: Identify and escalate risks, follow restrictive practice requirements, maintain safe environments and uphold Ello Care’s zero-tolerance approach to abuse, neglect and harm.
• Household and resource management: Support safe household operations, monitor supplies, report maintenance issues and assist clients with financial tasks in line with their goals and organisational procedures.

About you

You are a reliable, empathetic and motivated support professional who understands the importance of building trust, respecting individual choices and delivering consistent support.

You will bring:

• Demonstrated experience supporting people with mental health and/or psychosocial disabilities.
• Excellent communication, interpersonal and relationship-building skills.
• A compassionate, patient and respectful approach to support.
• The ability to work independently while contributing positively to a team.
• Confidence responding to changing support needs and escalating concerns appropriately.
• Strong organisational skills and attention to detail, particularly with documentation and handovers.
• An understanding of person-centred practice, trauma-informed support, positive behaviour support and client rights.
• A commitment to professional boundaries, confidentiality, safeguarding and continuous learning.
• Certificate III or IV in Individual Support (Disability) or equivalent, with a demonstrated commitment to ongoing professional development.

Essential requirements

Understanding of the NDIS Practice Standards and the NDIS Quality and Safeguarding Framework.

Applicants must have, or be willing to meet the applicable requirements for the role:

• Current NDIS Worker Screening Check
• Completion of the NDIS Worker Orientation Module
• Current driver’s licence
• Current Working With Children Check (WWCC)
• Access to a reliable, roadworthy vehicle
• Appropriate vehicle insurance for the intended work-related use
• Current First Aid and CPR certificate
• Certificate III or IV in Disability Support, or a related qualification, or willingness to obtain a relevant qualification as agreed with Ello Care
• Additional training or experience in psychosocial disability, complex support needs, medication support and positive behaviour support will be highly regarded

What we offer

• The opportunity to make a genuine difference in people’s lives
• A supportive team environment
• Opportunities to develop your skills and build your career in disability support
• Meaningful work focused on client choice, independence and community inclusion