Senior Surveillance Controller

Company Description ARRISE Live is a global provider of live casino operations, delivering immersive, high-quality gaming experiences to millions of players worldwide. The company operates a growing network of studios across multiple international locations, supporting partners such as Pragmatic Play with end-to-end operational expertise.

Role Description The Senior Surveillance Controller is a full-time, on-site role based in the Sofia Metropolitan Area, responsible for overseeing live casino surveillance operations. This role involves monitoring live gaming tables and studio environments in real time to ensure compliance with internal procedures, regulatory standards, and responsible gaming practices. The Senior Surveillance Controller analyzes video and data feeds, identifies irregularities or potential risks, and escalates issues to relevant stakeholders, including operations, security, and compliance teams. Day-to-day tasks include coordinating surveillance activities within a team, documenting incidents, preparing reports, and supporting investigations to protect game integrity and company assets. The role also contributes to continuous improvement by suggesting enhancements to surveillance processes, training junior team members, and collaborating closely with studio leadership to maintain a safe and professional environment.

Qualifications

• Experience in surveillance, security monitoring, or control room operations, preferably within gaming, hospitality, or similar high-compliance environments.
• Strong analytical and observational skills, with the ability to interpret video, data, and behavioral patterns and make timely, sound decisions.
• Proficiency with surveillance systems, monitoring tools, and basic IT applications (e.g., video management software, reporting tools, MS Office).
• Knowledge of compliance, risk management, or regulatory frameworks relevant to gaming or entertainment operations is an advantage.
• Excellent written and verbal communication skills in English; additional languages are considered beneficial.
• Demonstrated leadership or senior-level experience, including mentoring, coaching, or coordinating a team in an operational environment.
• Ability to work on-site in the Sofia Metropolitan Area, including flexibility for shift-based schedules, evenings, nights, weekends, and holidays.
• High level of integrity, discretion, and professionalism, with a commitment to responsible gaming and safeguarding players and staff.
• Relevant education in security, criminology, business, or a related field; equivalent practical experience may be considered.