Senior Surveyor

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 115,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology with our clients. We are committed to hiring the best, most talented people in our industry, and we support them through professional growth, flexibility, and personalised benefits to help them manage their lives in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward to thrive professionally and personally.

If this job description resonates with you, we encourage you to apply even if you don’t meet the requirements below. We’re interested in getting to know you and learning about what you bring!

Senior Surveyor - Property ManagementLocation: 1 Broadgate, London, EC2M 2QS

Employment Type: Full time

About This RoleWe're seeking an experienced RICS-qualified Senior Surveyor to lead property management operations for our commercial portfolio. In this client-facing role, you'll manage multiple properties, oversee financial performance, ensure regulatory compliance, and drive operational excellence while serving as the primary relationship manager for key stakeholders.

If you're passionate about property management and meet most of the criteria below, we encourage you to apply. We value diverse experience and perspectives.

Key ResponsibilitiesClient & Stakeholder ManagementAct as primary client contact for all property-related matters, operating within delegated authority and business plan parameters

Build and maintain strong relationships with occupiers, providing expert guidance on building operations and lease obligations

Lead regular client communications and meetings with senior stakeholders

Manage seamless onboarding of new properties into the management portfolio

Financial Management & ReportingPrepare, monitor, and manage service charge budgets across assigned property portfolio

Produce quarterly variance reports and complete annual service charge reconciliations in accordance with RICS standards

Process and authorize purchase orders and invoices via Yardi Voyager within agreed financial protocols

Identify and implement cost-saving initiatives across operations, services, and supplier contracts

Property Operations & ComplianceOversee reactive maintenance delivery and day-to-day service provision to optimize property performance

Develop and maintain robust health and safety arrangements in collaboration with clients and contractors

Lead response to risks identified in independent Risk Assessments and Site Compliance inspections

Manage insurance claims related to on-site incidents, coordinating with insurers and loss adjusters

Proactively monitor vacant/void properties in accordance with management contracts and best practices

Data & Systems ManagementEnsure data integrity and accuracy of all property information within assigned region

Utilize and enhance standard templates and documentation to improve efficiency

Maintain comprehensive property records within property management systems

Lease & Contract AdministrationDemonstrate expert understanding of commercial lease terms, particularly estate management and service provision obligations

Work with Facilities Manager to ensure compliant procurement of supplies and services

Manage supplier relationships and service contracts to balance quality and cost-effectiveness

Required Qualifications & ExperienceEssentialRICS qualified (AssocRICS or MRICS)

Advanced service charge management expertise, including budget preparation, reconciliation, and RICS compliance

Proven client relationship management with demonstrated ability to engage senior stakeholders

Experience with Yardi Voyager or comparable property management platforms (e.g., MRI, Qube)

Strong financial acumen including budget management, variance analysis, and reporting

Excellent communication skills – both written and verbal, with experience presenting to senior audiences

Valid UK driving license and access to a vehicle for business use

DesirableExperience managing multiple asset classes (office, retail, industrial, mixed-use)

Minimum 3 years' experience in commercial property and asset management

Knowledge of sustainability practices and ESG considerations in property management

Leadership experience mentoring junior team members or managing small teams

Additional property-related qualifications (e.g., IOSH, NEBOSH, sustainability certifications)

Experience with lease advisory or asset management strategy

Key CompetenciesClient Focus: Building trusted relationships and delivering exceptional service

Financial Management: Budget oversight, cost control, and value optimization

Problem-Solving: Analytical thinking with practical, solution-oriented approach

Attention to Detail: Accuracy in financial reporting, compliance, and documentation

Communication: Clear, professional communication across all organizational levels

Project Leadership: Ability to manage multiple priorities and drive initiatives to completion

Technical Proficiency: Confident using property management systems and Microsoft Office suite

What We OfferCompetitive salary and performance-based bonus

Comprehensive benefits package including pension, healthcare, and insurance

Professional development opportunities and RICS CPD support

Collaborative team environment with mentorship and career progression pathways

Flexible working arrangements

Company vehicle or car allowance

Investment in your well-being and work-life balance

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.