Senior System Administrator

Job Title: Senior System Admin Role

Type: Full-Time, Permanent

Experience Required: 3-5 years in IT operations, minimum 1-2 years in a team lead or supervisory role

ROLE SUMMARY
We are looking for an IT Operations Lead who will serve as the primary coordinator for IT operations across our Chennai and Madurai offices, supporting an organization of 400+ employees. This role owns day-to-day team management, task allocation, operational follow-through, and escalation handling. The ideal candidate is a self-driven leader who takes ownership, follows through without being reminded, holds the team accountable, and ensures smooth IT operations without requiring daily supervision from the IT Team Lead. This is a leadership and coordination role with a strong technical foundation - not a pure technical position.

KEY RESPONSIBILITIES
A. Team Management & Coordination (40%)
Manage and coordinate the IT operations team across Chennai and Madurai offices
Allocate, track, and close all IT operational tasks - ensure no task is dropped or delayed without justification
Conduct daily task reviews and ensure every team member provides documented status updates
Run daily / weekly team syncs and produce concise status summaries for the IT Team Lead
Monitor team attendance, timesheet compliance, and escalate non-compliance through formal channels
Act as the communication bridge between the IT Team Lead and the operations team - no filtering, no selective messaging
Onboard and train new team members on systems, processes, and operational standards
B. IT Operations & Service Delivery (30%)
Oversee helpdesk ticket queue health - response times, resolution rates, SLA compliance, overdue tickets
Ensure endpoint compliance targets are met across all locations using ManageEngine Endpoint Central
Handle escalated IT issues that front-line support cannot resolve
Manage workstation setup, access provisioning, and offboarding processes for 200+ employees
Coordinate with vendors for hardware procurement, repairs, and service agreements
C. Operational Reporting & Compliance (20%)
Prepare weekly and monthly operational reports with system-generated data from Zoho Desk, ManageEngine, and other platforms
Support internal / External audits and compliance reviews - SOC 2 Type II, ISO 27001:2022
Maintain documentation for all operational changes with proper audit trail
Ensure all IT processes align with organizational security and compliance policies
D. Escalation & Problem Management (10%)
Act as the first escalation point before issues reach the IT Team Lead
Identify recurring issues and drive permanent root cause resolution
Coordinate with Security, DevOps, and Admin teams for cross-functional requirements

TECHNICAL REQUIREMENTS
Must Have
Active Directory- user/group management, GPO, access reviews
Microsoft 365 - admin center, Exchange Online, licensing, security policies
Ticketing systems
Endpoint management - ManageEngine, Intune, or equivalent
Networking - firewall rules, VPN, DNS, DHCP
Windows Server and workstation administration
Good to Have
Exposure to compliance frameworks - SOC 2, ISO 27001
Basic cloud familiarity - AWS console, Azure DevOps
Experience with ManageEngine Endpoint Central / Trend micro
ITIL foundation or equivalent service management understanding
Wazuh SIEM or similar security monitoring tools

QUALIFICATIONS
Bachelor's degree in IT, Computer Science, or related field
3 - 5 years of experience in IT operations or IT infrastructure support
Minimum 2 years in a team lead, coordinator, or supervisory role
Strong written and verbal communication skills