Senior System Engineer - VM & Platform

Key Responsibilities

• Serve as the lead subject matter expert (SME) providing technical and operational support for private cloud platform services, including OS management, backups, provisioning, upgrades, patching, troubleshooting, and security hardening.
• Assist in project delivery such as infrastructure setup for new applications, technology upgrades, and cloud platform enhancements or revamps.
• Partner with application and cross-functional teams to ensure smooth platform operations, offering technical guidance for deployment, maintenance, and issue resolution.
• Maintain and enhance automation tools to streamline daily operational tasks.
• Prepare and update documentation, runbooks, and incident response procedures for cloud platform operations.
• Coordinate and execute annual disaster recovery (DR) drills, ensuring documentation is aligned with change management processes.
• Provide on-call support for urgent production incidents, including onsite troubleshooting and shift duty coverage.
• Carry out additional assignments as directed by supervisors.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related disciplines.
• At least 10 years of experience in an SME role supporting IT infrastructure or cloud platforms, ideally within financial institutions.
• Strong hands-on expertise in managing Linux/Windows/Ubuntu systems, network services (SMTP, DNS, NTP, SFTP, SSH, etc.), system security (hardening, antivirus enablement), patching, monitoring, logging, and backup solutions.
• Experience in setup and maintenance of AD, ADFS, GPO, EntraID, and/or Hyper-V environments.
• Proven troubleshooting and structured problem-solving skills, with the ability to isolate and resolve complex technical issues.
• Self-motivated with a positive attitude, strong analytical skills, and commitment to delivering high-quality work.
• Effective communication skills for collaboration with internal teams and external vendors.
• Proficiency in written and spoken English and Chinese; Putonghua is an advantage.
• Candidates with less experience may be considered for a junior-level role.

**This position is offered through a strategic partnership between Don Nelson Technology Limited and NP Solution Limited.