Senior System Engineer (WINDOWS)

Key Responsibilities:

1. Windows Infrastructure, Cloud & Platform Engineering

• Administer, maintain, troubleshoot, and optimize Windows Server environments across physical, VMware, AWS, Azure, and private cloud platforms.
• Manage server builds, OS installation, configuration, upgrades, patching, and lifecycle management.
• Administer Active Directory, Group Policy (GPO), DNS, DHCP, PKI, and file services.
• Manage Microsoft IIS, Windows-hosted applications, and related middleware components.
• Administer Microsoft 365 services, including Exchange Online, Microsoft Entra ID, Teams, SharePoint Online, and OneDrive.
• Manage hybrid identity integration, user provisioning, mailbox administration, licensing, and access configurations.
• Monitor system health, capacity, performance, availability, and infrastructure alerts using tools such as Grafana, AWS CloudWatch, and Azure Monitor.

2. Security, Compliance & Automation

• Perform server patching, vulnerability remediation, security hardening, certificate renewals, access reviews, and configuration changes.
• Manage Active Directory security, privileged access controls, Conditional Access, MFA, and Microsoft Defender security solutions.
• Investigate system logs, authentication activities, security alerts, and infrastructure incidents.
• Maintain Microsoft 365 security, compliance, retention, audit, and data protection controls.
• Develop PowerShell scripts to automate provisioning, patching, monitoring, reporting, and routine operational tasks.
• Ensure compliance with organizational security policies, ITIL practices, BNM RMiT, MoF, ISO 27001, and applicable regulatory requirements.
• Maintain accurate asset, configuration, patching, access, and operational records.

3. Backup, Recovery & Resilience

• Administer Windows file services, CIFS, backup solutions, and recovery processes.
• Perform backup verification, restoration testing, server recovery exercises, and disaster recovery drills.
• Support Windows Failover Clustering, high availability, business continuity, and service recovery for critical systems.
• Participate in infrastructure upgrades, technology refreshes, planned maintenance, and after-hours support when required.
• Support resilience testing and continuous improvement of recovery capabilities.

4. Documentation & Continuous Improvement

• Maintain infrastructure standards, SOPs, runbooks, architecture diagrams, operational procedures, and troubleshooting guides.
• Identify opportunities for automation, standardization, performance optimization, and operational efficiency.
• Support infrastructure modernization, cloud migration, and technology transformation initiatives.
• Prepare incident reports, root cause analysis inputs, technical recommendations, and management updates.
• Collaborate with cybersecurity, network, cloud, application, and project teams to deliver secure and resilient infrastructure solutions.

Qualifications:

• Bachelor's Degree or Diploma in Computer Science, Information Technology, Engineering, or a related field.
• Relevant Microsoft, cloud, virtualization, or IT service management certifications are an advantage.

Work Experience:

• Minimum 5–8 years of hands-on experience in Windows systems administration, infrastructure engineering, or enterprise IT operations.
• Strong experience administering enterprise Windows Server environments and Microsoft infrastructure platforms.
• Hands-on experience with Active Directory, Group Policy, DNS, DHCP, IIS, PKI, file services, and Microsoft 365.
• Experience supporting hybrid environments across on-premises data centres, VMware, AWS, Azure, and private cloud platforms.
• Experience in incident, problem, change, patching, backup, recovery, and technical documentation management.
• Experience supporting business-critical production environments in regulated industries is an advantage.

Knowledge, Skills & Competencies:

• Strong technical expertise in Windows Server, Active Directory, Group Policy, Microsoft 365, and Microsoft Entra ID.
• Good knowledge of DNS, DHCP, PKI, IIS, networking, virtualization, storage, backup, high availability, and disaster recovery.
• Proficiency in PowerShell scripting, automation, and infrastructure monitoring tools.
• Understanding of Windows security, vulnerability management, access controls, and compliance requirements.
• Strong troubleshooting, communication, documentation, and stakeholder management skills.
• Ability to work independently, manage priorities, and support critical systems in a 24x7 enterprise environment.

Pay: RM8,000.00 - RM9,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person