Senior System Specialist

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

Qualifications Required Qualifications

• Minimum 5 years of IT experience, including hands-on administration of servers and data centers
• Hands-on experience with Microsoft server technologies, including Windows Server 2012 or later and Active Directory services such as DHCP and Group Policy
• Working knowledge of Linux administration, including CentOS and Red Hat
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to assess current operations and drive process improvement
• Experience supporting IT services in a multinational environment
• Knowledge of multi-cloud administration across platforms such as Azure, AWS, Oracle Cloud, Tencent Cloud, and Alibaba Cloud
• Knowledge of scripting and automation using PowerShell and command-line tools
• Ability to develop and maintain IT documentation, including standard operating procedures and user guides
• Knowledge of virtual desktop infrastructure technologies, including Citrix and Microsoft Remote Desktop Services
• Knowledge of virtualization technologies, including VMware vSphere, Site Recovery Manager, P2V migration, vSAN, Hyper-V, and Sangfor
• Knowledge of SAN and NAS administration, including platforms such as 3PAR, Nimble, Synology, and QNAP
• Knowledge of ManageEngine solutions, including EventLog Analyzer and ADAudit Plus
• Knowledge of infrastructure monitoring tools such as PRTG and Prometheus
• Familiarity with AI prompts, AI agents, and related technologies

Preferred Qualifications

• Relevant certifications such as MCSE, MCITP, CCNA, or ITIL
• Knowledge of hybrid cloud technologies, including Microsoft ADFS and Microsoft Entra Connect Sync
• Knowledge of domain management, DNS, and SSL certificate administration
• Knowledge of Microsoft 365 Defender
• Knowledge of ManageEngine solutions, including Endpoint Central and ServiceDesk Plus
• Knowledge of container technologies, such as Docker, Kubernetes, and OpenShift

Key Responsibilities

• Provide daily operational support for infrastructure services