Senior System Support Technician

About Us Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11.1 million passengers in 2025 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to more than 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 160,000 aircraft operations in 2025. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities.

Terminal Expansion projects are currently underway at RSW to improve the airport travel experience by consolidating the security checkpoints, adding concession space and providing passengers more amenities and options. In addition, a new Concourse E is being constructed with 14 gates, as well as other terminal, landside and airside improvements.

The Position The anticipated hourly starting rate for the ideal candidate is between $31.26 - $37.51

Elevate your IT career with the Lee County Port Authority as our Senior System Support Technician. Positioned at the heart of airport operations at RSW and Page Field, this position delivers expert-level technical escalation, system troubleshooting, and root cause resolution for mission-critical infrastructure. From general enterprise endpoints to specialized public safety technologies supporting Airport Police, ARFF, and AOCC Operations, you will serve as a technical lead, mentor frontline staff, and collaborate closely with LCPA teams to ensure a secure, reliable technology environment for our passengers, tenants, and personnel.

Minimum Qualifications

• Must possess and maintain a valid Florida driver’s license within 30 days of hire
• Bachelor’s degree in Computer Science, Information Technology, or a related field or an equivalent combination of education and experience
• Minimum of three (3) years of comprehensive experience in IT technical support, help desk operations, or systems administration
• Must successfully pass a criminal background screening, drug test, and meet the requirements to obtain a Security Identification Display Area (SIDA) badge through the SIDA training process and TSA Security Threat Assessment prior to employment.
• Must successfully pass a Criminal History Records Check (CHRC) and background screening to maintain Criminal Justice Information Services (CJIS) unescorted access clearance
• Subject to holdover, recall, or varied shift rotations (including nights, weekends, and holidays) as necessary to assist with emergency recovery and maintain continuous airport IT services

Duties And Responsibilities

• Serve as the highest escalation point within the Service Desk. Diagnose and resolve the most complex, systemic, or persistent hardware, software, and endpoint network connectivity issues that cannot be resolved by System Support Technicians
• Provide dedicated technical support, hardware maintenance, software configuration, and system troubleshooting for mission-critical public safety technologies supporting the Airport Police Department (APD), Airport Operations Control Center (AOCC), and Aircraft Rescue and Firefighting (ARFF)
• Deliver advanced technical support, administration, and troubleshooting for specialized security hardware and software solutions, including CCTV cameras, License Plate Reader (LPR) cameras, Live Scan fingerprinting systems, and Computer-Aided Dispatch (CAD) software
• Deliver priority, "white-glove" technical support for LCPA executives, department directors, and board members, ensuring high availability and seamless operation of their technology assets and secure communications
• Provide expert-level troubleshooting and configuration support for specialized, mission-critical airport terminal equipment and aviation applications (e.g., Flight Information Display Systems, common-use gate equipment, and secure endpoints)
• Act as a technical lead and mentor to System Support Technicians. Review escalated tickets to ensure thorough troubleshooting was performed, provide constructive coaching, and ensure adherence to ITIL best practices and LCPA standards

Emergency Response/Recovery Activities Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.

Specifically, the Senior System Support Technician is designated as an Emergency Response Tier I (Operational Recovery Support) position. During an emergency, this position is responsible for supporting operational recovery, assisting with emergency workstation, printer, and network provisioning, and executing rapid troubleshooting on specialized systems to ensure prompt restoration of services.

Overview Of Benefits Please review full job description here

Florida Retirement System (FRS) The Port Authority participates in the Florida Retirement System (FRS). Employees have the option of choosing between two retirement plans:

• FRS Pension Plan – traditional retirement plan that offers a guaranteed monthly benefit upon vesting requirements
• FRS Investment Plan – benefit is based on contributions made to the account and on investment performance. Both plans require eligible employees to contribute 3% per paycheck, while the employer contributes 13.59% for regular class or 37.74% for Special Risk, and 32.60% for Senior Management Service Class (SMSC).

Medical Insurance The Port Authority offers two plan choices for all full-time employees, their legally married spouse and their dependents. Coverage begins the first of the month following their date of hire.

Dental Insurance The Port Authority offers a dental plan for full time employees, their legally married spouse and children.

Vision Insurance The Port Authority offers two (2) affordable plans options to select: Low and High Plan for full time employees, their legally married spouse and children.

Employee Assistance Program The Port Authority provides this benefit at no cost to the employee. This is the availability of licensed professional counselors for personal issues with 100% confidentiality.

Flexible Spending Account(s) There are two (2) types of FSA reimbursement accounts that allows contributions to be deducted from each paycheck before taxes to cover expense with pre-tax dollars. This lowers your taxable income. 1) Medical Expense Reimbursement – covers out-of-pocket expenses for medical, dental and/or vision expenses; 2) Dependent Care Reimbursement - covers daycare costs for dependent children under the age of 13 or elderly adult daycare.

Life /AD & D Insurance The Port Authority provides this benefit at no cost to the employee. Employees are insured at an amount equal to the annual salary rounded to the next higher thousand dollars. The AD&D insurance provides additional coverage in the event the employee should lose their limb(s), eyesight or die.

Additional Life Insurance The Port Authority provides the employee with an option to purchase additional life insurance coverage for him/herself, their spouse and their child(ren).

Short Term Disability The Port Authority provides the employee with short term disability coverage for him/herself at no cost to the employee. Benefits are paid to 60% of salary up to nine (9) weeks.

Long Term Disability The Port Authority provides this benefit at no cost to the employee. Benefits are paid up to 60% of the employee's salary after being disabled for 60 consecutive days.

Direct Deposit The employee's payroll check is directly deposited into the bank of their choice.

Other Programs 457 Deferred compensation programs

Education reimbursement

On-site gym - RSW

Paid Time Off & Holidays The Port Authority offers a generous amount of paid time off in addition to 11 paid holidays, and 1 personal day

01

Do you have a Bachelor's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education and experience?

• Yes
• No

02

Do you have a minimum of three years of experience in IT technical support, help desk operations, or systems administration?

• Yes
• No

03

Are you willing to have a schedule subject to holdover, recall, or varied shift rotations (including nights, weekends, and holidays) as necessary to assist with emergency recovery and maintain continuous airport IT services?

• Yes
• No
• Required Question