Senior Systems Analyst (ERP/TMS Integration)

This role owns the design, build, and support of ERP/TMS and integration platforms, including API, EDI, and purchase order workflows, for a global logistics and supply chain organization operating across regions. You will translate business requirements into scalable integration solutions, weighing feasibility against long-term scalability, and lead technical decisions in partnership with product owners, technical program managers, and development teams. As the primary point of contact for real-time support during US business hours, you will triage, resolve, and escalate incidents while keeping existing services stable. The role sits within a regional team supporting global operations, and combines hands-on solution design with day-to-day operational ownership of system health and reliability.

What You'll Do

• Analyze business requirements and propose integration, data flow, and system-impact solutions that balance feasibility and scalability
• Lead solution design and drive technical decisions in partnership with product owners, technical program managers, and development teams
• Implement, test, and release system enhancements, executing prioritized backlog items alongside US-based stakeholders
• Provide real-time support during US business hours as the primary contact for incident triage, resolution, and escalation
• Monitor service health, manage incidents and changes, and coordinate with global teams on prioritization and major incidents
• Maintain documentation and knowledge assets, and recommend improvements to systems, processes, and data quality

Core Essentials

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5-10 years of experience in systems analysis and operations support, ideally within the logistics or supply chain industry
• Hands-on experience with ERP/TMS platforms such as CargoWise or SAP
• Advanced knowledge of programming and scripting languages such as XML, SQL, and Java
• Experience with EDI mapping, translation, and standards such as X12 or EDIFACT, or with PO management solutions
• Business-fluent English (read, write, verbal)
• Willingness to work a Taiwan-based night shift schedule to support US business hours

Bonus Skills

• Background in logistics, accounting, finance, or brokerage
• Automation experience with RPA tools such as UiPath, or applied AI
• Familiarity with IT service management (ITIL) and ticketing platforms such as ServiceNow
• IT project management exposure (PMP, Agile)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.