Senior Systems Engineer - IT Service Management

More than 2-4 years of relevant experience in IT Asset Lifecycle & Invoice Management processes.
Should be experienced in day-to-day Asset Management & Expense Management related activities
Should have strong knowledge in all areas of HAM and Expense Management
Excellent written, verbal and presentation skills for interacting with internal and external customers
Manage IT hardware asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives.
Maintain company policies and processes.
Roles & Responsibilities
Should be flexible to work in different shift timings and coordinate with different teams across geographies.
Should be experienced in handling various IT audits ISO20K, 27K etc.
Experience in Compliance management w.r.t., IT Asset Management and Invoice Management
Extreme detail oriented in all aspects of work.
Ability to understand and interpret KPIs, SLAs and other IT service performance metrics as related to Asset Life Cycle Management and perform within the contract requirements.
Ability to work as an effective team member as well as a self-motivated individual contributor. Proven ability to deliver high quality work on time and with minimal supervision, this role requires a self-starter.
Ability to multi-task and prioritize working in a fast-paced environment.
Expert level use of MS Excel in working with multiple large data sources to combine for use in problem resolution.
Focused on planning ahead and managing time well.
Strong bilingual skills (English) in both written and verbal communications.
Willing to put in extra time and effort in crisis situations.
Understand the core aspects and functionality of different service contracts during the life cycle of each asset based on the needs of the end customers/ end users (third party maintenance vs OEM prepaid maintenance, lease contracts, and asset reuse
Understand differences between warranties and maintenances, and what supports what.
Experience in tracking of purchase orders information.
Knowledge and experience of working in Service Now
Vendor co-ordination & Interactions
Be a team player and have healthy relationship with all stake holders
Educational Requirement
BE
Preferred Skills
TIG->Standard TIG
Service Line
Computers & Communications Division