Senior Systems Engineer (Mobile Device Management)

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

As the senior systems engineer, you will be responsible for endpoint and patch management in Grab to ensure smooth daily regional operations (Level 2 and 3) and management of tasks/projects for the business. You will need to have a background in mobile device management, patch management, operating system, and application lifecycle management. Additionally, they will need to have scripting skills. Furthermore, they must be able to collaborate excellently and communicate updates and resolutions to customers and other partners effectively.

You will report to the IT System Manager. This role is based onsite at Grab's office in Petaling Jaya, Malaysia.

The Critical Tasks You Will Perform

• Endpoint Management Systems:
  • Responsible for endpoint management via Software as a Service (SaaS) - SaaS based systems like Jamf, Workspace One, Digicert and JumpCloud.
  • Responsible for software evaluation, testing, endpoint deployment and post-deployment support.
  • Responsible for OS patch management and application lifecycle management.
  • Document system configurations, procedures, and troubleshooting steps.
• Automation & Optimisation: Automate tasks to maintain operational efficiency on the platform we manage.
• Team Collaboration:
  • Work with internal stakeholders, vendors, and cross-functional teams to provide technical expertise and support.
  • Provide Level 2 & 3 IT operational support. Coordinate and liaise with vendors for operational support.
  • Stay up-to-date with industry trends and latest technologies.
• Troubleshoot complex technical issues across different managed systems and platforms to ensure minimal downtime and optimal performance.
• Technical Project Execution: Lead the end-to-end implementation of endpoint deployments, ensuring high-quality delivery of clearly-defined outcomes and improving system efficiency.