Bowman Williams

Senior Systems Engineer – MSP Projects &amp; Escalations
<ul>
<li>Location: Rockville, MD / DMV</li>
<li>Compensation: $90,000–$110,000 base</li>
<li>Schedule: Local WFH / Hybrid – Tuesdays in office; remaining time remote or onsite with clients</li>
<li>Employment: Full-Time, Direct Hire</li>
</ul>
Overview
A well-established Managed Service Provider serving SMB clients throughout the DC Metro area is seeking a Senior Systems Engineer to join its growing engineering team. This is a senior-level, client-facing position focused primarily on hands-on project implementations, cloud migrations, and Tier 3 escalations.
The ideal candidate is a seasoned MSP engineer who can independently implement infrastructure projects across Microsoft cloud, servers, networking, and security while also serving as a senior escalation resource. This position is focused on executing projects rather than selling or scoping them.
Responsibilities
<ul>
<li>Lead hands-on technical implementations and infrastructure projects.</li>
<li>Execute Microsoft 365 and Azure cloud migrations.</li>
<li>Implement and support Entra ID, Intune, Active Directory, and Windows Server environments.</li>
<li>Serve as a senior escalation point for complex technical issues.</li>
<li>Troubleshoot advanced Microsoft 365, Azure, server, networking, firewall, and cybersecurity issues.</li>
<li>Perform root-cause analysis and implement long-term resolutions.</li>
<li>Lead technical projects from planning through implementation and completion.</li>
<li>Coordinate with internal engineers, vendors, carriers, and client stakeholders throughout project delivery.</li>
<li>Perform onsite infrastructure, network, and security assessments.</li>
<li>Lead technical onboarding activities for new MSP clients.</li>
<li>Identify infrastructure risks, deficiencies, and opportunities for improvement.</li>
<li>Maintain accurate technical documentation and standardized client environments.</li>
<li>Conduct Microsoft 365 security assessments and assist with improving Microsoft Secure Score.</li>
<li>Implement security best practices and remediation initiatives.</li>
<li>Assist with cybersecurity incident response when required.</li>
<li>Support client compliance initiatives involving frameworks such as HIPAA, CMMC, SOC 2, NIST, and CJIS.</li>
<li>Communicate technical recommendations, project status, and expectations directly with clients.</li>
</ul>
Technical Qualifications
<ul>
<li>5+ years of engineering experience within an MSP environment.</li>
<li>Strong hands-on project implementation experience.</li>
<li>Strong experience with Microsoft 365, Entra ID, Intune, and Azure.</li>
<li>Strong Windows Server and Active Directory administration experience.</li>
<li>Experience administering and troubleshooting firewalls and network infrastructure.</li>
<li>Experience supporting multiple client environments simultaneously.</li>
<li>Strong Tier 3 troubleshooting and escalation experience.</li>
<li>Experience implementing cloud migrations and infrastructure modernization projects.</li>
<li>Strong understanding of cybersecurity best practices.</li>
<li>ConnectWise experience is a plus but not required.</li>
</ul>
Client-Facing Requirements
<ul>
<li>Comfortable working directly with clients onsite throughout the DMV.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to explain technical issues and recommendations to non-technical stakeholders.</li>
<li>Professional and polished client-facing presence.</li>
<li>Able to work autonomously while still collaborating closely with the engineering team.</li>
<li>Ability to manage multiple client environments and priorities simultaneously.</li>
<li>Valid driver's license and ability to travel to client locations throughout the DMV.</li>
</ul>
Benefits &amp; Perks
<ul>
<li>Health, dental, and vision insurance</li>
<li>401(k) with 3% company match</li>
<li>Unlimited PTO</li>
<li>Local work-from-home flexibility</li>
<li>Only one scheduled office day per week</li>
<li>Team outings and company events</li>
<li>Exposure to advanced Microsoft cloud, infrastructure, security, and compliance projects</li>
</ul>

Senior Systems Engineer – MSP Projects & Escalations

Senior Systems Engineer – MSP Projects & Escalations

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