Senior Systems Engineer / TAM (MSP)

Senior Systems Engineer / Technical Account Manager (MSP)

Location: College Park, MD Area | Hybrid

Salary: $80,000–$95,000 + Performance Bonuses

Employment: Full-Time, Direct Hire

About the Opportunity

We are seeking an experienced Senior Systems Engineer / Technical Account Manager to join a well-established Managed Service Provider supporting small and mid-sized businesses throughout the Baltimore–Washington, DC region.

This is an excellent opportunity for a technically strong IT professional who has progressed through the MSP ranks and is ready to transition into a more strategic, client-facing position without stepping away from technology.

This is not a traditional help desk or sales-focused account management role.

You'll serve as a trusted technical advisor for an assigned group of approximately 15 clients, developing a deep understanding of their infrastructure, identifying areas for improvement, and helping guide long-term technology decisions.

You'll work closely with engineering, project teams, leadership, and vCIOs to ensure clients receive proactive, strategic IT support.

What You'll Be Doing

- Serve as the primary technical subject-matter expert for approximately 15 assigned MSP clients.

• Perform infrastructure assessments, technical discovery, and client environment reviews.

• Evaluate networks, servers, cloud environments, security configurations, and overall infrastructure health.

• Identify technical gaps, risks, and opportunities for modernization.

• Maintain detailed documentation of client environments, configurations, and infrastructure.

• Collaborate with vCIOs and leadership to develop technology roadmaps and recommendations.

• Work alongside Tier III engineers, project teams, NOC, and SOC resources to develop solutions.

• Participate in client meetings, technical discussions, and infrastructure planning.

• Help establish and maintain technical standards across client environments.

• Provide occasional hands-on technical assistance and escalated troubleshooting when needed.

What We're Looking For

- Previous MSP experience required

• Strong Tier III Systems Engineering, Systems Administration, or Project Engineering background.

• Solid understanding of networking, including firewalls, switches, wireless, VPNs, and VoIP.

• Strong Microsoft 365 experience, including Exchange Online, Entra ID, SharePoint, and Teams.

• Working knowledge of Azure and hybrid cloud environments.

• Familiarity with Microsoft Intune and endpoint management.

• Experience supporting both on-premises and cloud infrastructure.

• Ability to assess complex technical environments and recommend practical improvements.

• Strong documentation, communication, and client-facing skills.

• Comfortable working independently and collaborating with senior engineering teams.

Additional Experience That Stands Out

• Technical Account Manager (TAM), vCIO, or Project Engineer experience.

• MSP client onboarding and technical discovery.

• Infrastructure assessments and technology lifecycle planning.

• Familiarity with CIS or NIST security frameworks.

• Experience presenting technical recommendations to business stakeholders.

Compensation & Benefits

- Base Salary:** $80,000–$95,000

• Biannual performance-based bonuses.

• 100% employer-paid medical, dental, and vision coverage.**

• 401(k) with company match.

• Generous paid time off.

• Paid certification opportunities and certification reimbursement.

• Professional development and structured performance goals.

• Hybrid schedule with partial work-from-home flexibility.

• Established MSP with a collaborative, employee-focused culture.

• Opportunity to transition from reactive engineering into strategic technical consulting.