Senior Systems Engineer (Tier 3)

About Perfection PC

Perfection PC is a managed IT services provider in Spokane serving businesses across the Pacific Northwest. We act as our clients' IT department: we keep their systems secure, their people productive, and their technology moving the business forward.

The role

The Systems Engineer III is a senior technical lead on our team. Most of your time goes to client projects (migrations, server and network buildouts, security rollouts) plus the escalations our Tier 1 and Tier 2 techs can't close.

What you'll do

• Lead client projects from plan to finish: Microsoft 365 and server migrations, firewall and network rebuilds, infrastructure refreshes. Set the schedule with the client and deliver on time.
• Resolve escalated tickets and find root cause, not just the fix.
• Be the lead tech on critical client emergencies.
• Set and document technical standards (configuration and security baselines) across client environments.
• Mentor Tier 1 and Tier 2 techs and review complex work.
• Write clear documentation and knowledge base articles.
• Log time accurately on every ticket and project, the same day.
• Advise clients on their technology roadmap.

What you bring

• 5+ years in IT support or systems administration; MSP experience strongly preferred
• Strong Windows Server, Active Directory, Group Policy, Entra ID and Microsoft 365 administration
• Networking: firewalls (FortiGate a plus), VPN, VLANs, switching, wireless
• Security tools: EDR, email security, MFA and conditional access
• A track record of running projects to completion with clients
• Experience with RMM and PSA tools
• Comfortable using scripting (PowerShell), automation and AI tools to work faster
• Certifications valued (Microsoft, CompTIA, Fortinet, Cisco); degree preferred, not required

Pay and benefits

• $38.00 to $45.00 per hour, based on experience
• Individual and company performance bonuses; yearly raises based on twice-yearly reviews
• Health, dental, vision, life and supplemental insurance
• 401(k) with company match
• Paid time off
• Reimbursement for passed certification exams
• Internal advancement

Schedule and location

Full-time, Monday through Friday, 8:00 AM to 5:30 PM. This is an in-office position at our Spokane office, with some flexibility based on business needs. Includes local and occasional regional travel to client sites, and occasional after-hours response for client emergencies.

To apply

Apply on Indeed, or email your resume to [email protected] with the job title and where you found the posting in the subject line.

Perfection PC is an equal opportunity employer. We hire at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability.

Job Type: Full-time

Pay: $38.00 - $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• How many years have you worked at a managed service provider (MSP)?
• How many years of Windows Server and Microsoft 365 administration experience do you have?

Ability to Commute:

• Spokane, WA 99207 (Required)

Ability to Relocate:

• Spokane, WA 99207: Relocate before starting work (Required)

Work Location: In person