Senior Systems Operations Engineer CI/CD Administration

Job Summary

About this role: Wells Fargo is seeking a Senior Systems Operations Engineer.

Responsibilities

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Experience in CI/CD Tools Administration and large scale CI/CD tools Infrastructure management (on-premise and on cloud)
• Good knowledge of python and experience of using it to automate Infrastructure operations
• Experienced in creating alerts, creating dashboards and using Observability and monitoring tools like AppDynamics, Splunk, Grafana, Prometheus, ThousandEyes
• Experienced in managing and scaling Docker and Kubernetes based applications and infrastructure.
• Establish metrics to review and manage capacity, performance, error rate, etc. regularly to pro-actively manage scale, performance and stability
• Fundamental knowledge of GenAI like basics of Large Language models, prompt engineering, RAG, etc.
• Work Location - Bangalore / Hyderabad

Job Expectations

• Perform Administration and Infrastructure management of CI/CD tools like UCD, JFrog Artifactory, Github SaaS, Github Actions, Harness, Jenkins, etc., as part of CI/CD centralized Operations team, serving a very large developer base across the organization.
• Manage and maintain a large sized CI/CD Infrastructure footprint - on-premise and on public or vendor cloud for various CI/CD tools on VMs and on Kubernetes
• Respond to and resolve Incidents on above CI/CD tools in a timely manner whether user reported or system alerts to maintain high level of system availability and stability
• Plan and execute Change Tasks, Tool Upgrades, Alerts and Incidents resolution, Business Continuity Planning(BCP) exercise, etc. for different CI/CD tools, while adhering to relevant SLAs.
• Work per on-call schedule (morning/evening shifts over weekdays/weekends)
• Create and maintain operational runbooks for standard incident categories and problem management.
• Experience with monitoring, operational dashboards, alert configurations, log analysis using tools like Splunk, Dynatrace, Prometheus, Grafana, etc.
• Interact and build a strong relationship with multiple teams like Engineering teams and CIO application teams