Senior Systems Operations Engineer

Job Summary

Wells Fargo is seeking a Senior Systems Operations Engineer.

Responsibilities

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 4+ years of application support experience in support role
• Strong Banking domain knowledge would be added advantage
• Expert in Unix/Windows operating system
• Strong experience in automation using any of scripting (shell/Perl/Python) and AI solutions
• Strong knowledge of any of Relational database ( Oracle/My Sql) SQL queries
• Flexible to work in shifts (APAC UK ) on rotational basis
• Expertise in ITIL processes (Change, Incident and Problem Management) for Application Support
• Knowledge on any of monitoring tools like ITRS Geneos, AppDynamics, Splunk, Grafana, ThousandEyes
• Experience in supporting Apache or Weblogic Server or any similar Application servers.
• Knowledge of IBM MQ Series, Tomcat
• Experience in job scheduling tools like Autosys, control Mscheduler
• Demonstrated experience in identifying critical issues and troubleshooting.
• Responds to operation monitoring events in test and production environments
• Effective interpersonal, oral, and written communication skills.
• Should be able to influence various partners and Technology teams for quick restoration and ensure Application availability.
• Take the lead for the issues and drive them to closure.

Job Expectations

• Work in a fast-paced production support environment.
• Participate in 247 on-call rotation (if required)
• Provide timely support and resolution for application issues
• Collaborate with cross-functional teams