Senior Systems Operations Engineer - L2 Support, UNIX, ITIL, SQL

Job Summary

Wells Fargo is seeking a Senior Systems Operations Engineer.

Responsibilities

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area.
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Work with vendors and other technical personnel for problem resolution.
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.

Required Qualifications

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Incident Management Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners.
• Problem Management Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
• Oversee and ensure nightly batch completes within agreed business SLAs.
• Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.
• Following documented escalation procedures.
• Performing application health checks and ensuring that all applications are green before the start of business.
• Documenting known production incidents into knowledge base.
• Release co-ordination with stakeholders to ensure smooth deployment into production.
• Participate in BCP/DR activity to ensure BCP readiness of production environment.
• Ensuring all the applications and systems are up and running fine for customers.
• Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.
• Guiding your own and partner teams during MIM call.
• Doing trend analysis and taking proactive measures for frequently occurring issues.
• Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.

Job Expectations

• University degree (B.E. / B.Tech) in Technology.
• Hands on experience of 4+ years in Application and Production Support with hands on experience with Windows/Linux Operating System, Oracle database.
• Hands on experience with one or more of these tools - Splunk, App Dynamics, Grafana, Autosys.
• Good understanding of Incident Problem Management and Service Now.
• Self-starter with good verbal and communication skills.
• Strong analytical and problem-solving skills.