Senior Systems Support Engineer

We are hiring a Senior Systems Support Engineer position to support our biotechnology client's project needs. The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for instruments. This is a 12-month contract based in Pleasanton, California.

Responsibilities

• Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders.
• Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades.
• Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders.
• Training & Development: Participates in ongoing training with senior team members and subject matter experts to master instrumentation, eventually guiding other team members.

Qualifications

• Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.
• Safety & Compliance: Strictly complies with all safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.

Pay

• $70.32-$74.22 per hour

Why Choose R&D Partners?

As an employee, you have access to a comprehensive benefits package including:

• Medical insurance – PPO, HMO & HSA
• Dental & Vision insurance
• 401k plan
• Employee Assistance Program
• Long-term disability
• Weekly payroll
• Expense reimbursement
• Online timecard approval

R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.

R&D Partners is an equal-opportunity employer.