Senior Talent Operations Program Manager

• We’re hiring a Senior Talent Operations Program Manager to own the systems, processes, and data that power hiring across AlphaSense
• This is a hands-on, individual-contributor role for someone who sees recruiting as a system of interconnected workflows and wants to make that system faster, cleaner, and more measurable
• You’ll be the operational backbone of our TA function—designing how we hire, ensuring our tech stack is fully leveraged, safeguarding data integrity, and turning recruiting data into decisions
• Map, standardize, and continuously improve recruiting workflows end to end—intake, sourcing, interview loops, offers, and closeout—removing bottlenecks and driving consistency across regions and functions
• Establish operating rhythms, SLAs, and clear ownership so hiring managers, recruiters, and candidates have a predictable, high-quality experience
• Serve as primary admin and SME for the recruiting stack—Greenhouse (ATS), Gem (CRM/analytics), BrightHire (interview intelligence), and Guide (candidate experience)—including configuration, permissions, integrations, and troubleshooting in partnership with IT, and manage the vendor relationships
• Identify and implement automation and AI-enabled workflows across the stack to reduce manual effort and scale recruiting operations without adding headcount
• Own the accuracy and consistency of recruiting data across Greenhouse and its downstream systems (including handoffs to Workday), defining data-entry standards and auditing for quality
• Build and maintain dashboards and reporting on core funnel and efficiency metrics (e.g., time-to-fill, time-to-hire, pass-through rates, source effectiveness), and develop forward-looking analytics that inform hiring strategy
• Build and maintain playbooks, documentation, templates, one-pagers, and training that support recruiters, coordinators, and hiring managers across the full recruiting lifecycle
• Onboard and train recruiters and hiring managers on process and tools; drive adoption of new tools and processes through user-centric change management
• Partner with TA leadership and Finance to support capacity modeling, target setting, and headcount reconciliation with clean data and reporting
• Collaborate with People Systems, IT, and Legal on integrations, security, and process design

Benefits

• Work from home opportunities- Fluency with automation and AI-enabled tooling, with a bias toward using technology to eliminate manual, repetitive work
• Strong data fluency—able to pull, interpret, and visualize recruiting data and translate it into pragmatic recommendations; advanced spreadsheet skills and experience with a BI/reporting tool
• Hands-on administration of an ATS (Greenhouse strongly preferred) plus at least one CRM, interview-intelligence, or scheduling/candidate-experience platform (e.g., Gem, BrightHire, GoodTime, Guide), with comfort navigating configurations, permissions, and integrations
• 8+ years in Recruiting/Talent Operations, ideally in a high-growth, global, or distributed environment
• Systems thinking, high ownership, and a service mindset; able to prioritize across competing projects and build trust with recruiters, hiring managers, and cross-functional partners
• Strong program and project management skills—able to scope, prioritize, and run cross-functional initiatives to measurable outcomes while managing a roadmap across competing demands
• Proven track record leading process improvements and tool rollouts with measurable gains in efficiency or experience
• Excellent communication and stakeholder-management skills—able to influence without authority, tailor the message to each audience, and present recruiting data and recommendations clearly to leadership