Senior Team Administrator (RRRT)

Band 4

Main area

Richmond Response & Rehabilitation Team (RRRT)

Grade

Band 4

Contract

Secondment: 6 months

Hours

Full time - 37.5 hours per week

Job ref

396-8211011-GO-LP

Site

Teddington Memorial Hospital

Town

Teddington

Salary

£33,262 - £36,027 per annum inc Outer HCAS (pro-rata)

Salary period

Yearly

Closing

18/08/2026 23:59

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.
• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

• The post holder will support the Business Manager in the day to day management of the business functions required to ensure the smooth running of service delivery.
• This includes ensuring, and implementing where necessary, effective and efficient business processes.
• The post holder will be responsible for the day to day supervision of the business support staff, ensuring that tasks are prioritised and actioned in a timely manner and in line with data protection and data quality requirements.
• Due to the nature and operating hours of the service, the post holder will be required to work on weekends on a rotational basis i.e. at least every 1 in 4/5 weekends.

Main duties of the job

• Ensure that patients identified for discharge follow-ups by Triage, are actioned timeously by the Business Support Team and that support providers are put in place as necessary.

• Ensure that patient allocations/appointments are booked timeously and accurately.

• Ensure that telephone calls are answered in line with departmental policies and procedures, dealing with queries, passing the call on as necessary to the relevant staff member or taking messages as appropriate.

• Maintain SystemOne in terms of waiting lists and discharges in an accurate and timely manner, in accordance with agreed time frames.

• Ensure that the patient telephone survey’s completed by the Business Support Team are completed in a timely manner (i.e. monthly Patient Exit Telephone Survey and yearly 91 Day Survey), ensuring that information is accurately recorded within the patients electronic record

• Support the Business Manager in ad-hoc projects and in aspects of Data Quality reporting.

• To record all types of leave and sickness absences for RRRT on the electronic HR system (eRoster).

• To ensure that the Lone Working process is followed each day, with any resulting issues highlighted to the necessary managers.

• To act as a liaison point for maintenance requests to the Estates Department and outside contract services.

Working for our organisation

Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership

Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.

We employ 3,300+ staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.

Health and Wellbeing & Staff Benefits

The Trust understands that benefits go beyond just financial rewards and offers a wide range of benefits that recognise staff contribution, provide opportunities for career development and offer initiatives to promote a healthy work-life balance.

• Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year.
• HPMA Vivup Award for Well Being 2019.

Trust Values

Kingston Hospital NHS Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

• Caring

• Safe

• Responsible

• Value Each Other

• Inspiring

Detailed job description and main responsibilities

Please see the attached supporting document which contains more and person specification information about the role.

Person specification

Qualifications

Essential criteria

• NVQ Business Administration Level 3 or equivalent.
• Evidence of continuing professional and personal development.

Experience

Essential criteria

• Experience of working in NHS setting or similar large organisation
• Experience of operating and maintaining a management information system database or similar.

Desirable criteria

• Supervisory experience in an administrative/clerical environment

Skills

Essential criteria

• Able to demonstrate a commitment to the HRCH values (Care, Respect, Communication )
• Ability to manage diverse workload whilst dealing with frequent interruptions.
• Ability to meet deadlines and to work under pressure.
• Exceptional organisational skills and ability to prioritise.
• Ability to work both independently and as part of a team.
• Excellent verbal and written communication
• Positive attitude towards mental ill health and disability.
• Working knowledge of confidentiality issues.

Desirable criteria

• Knowledge of our business and how it supports patient care
• Advanced knowledge of computerised patient management systems i.e. SystemOne / Mosiac.
• Advanced Microsoft Excel skills.

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: [email protected]

Your application

Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Further details / informal visits contact

Name

Margot Perry

Job title

Business Manager RRRT

Email address

[email protected]

Telephone number

020 9873 3000

If you have problems applying, contact

Address

South West London Recruitment Hub

Telephone

07553092255