Senior Tech Ops Engineer

Location Name: Pune Corporate Office - Mantri

Job Purpose

• Implement standardized processes and innovative mechanism to implement the patch management strategy for end points.
• Closely work with businesses, internal IT team for faster delivery
• Effective utilization of patch applications to achieve desired patch compliance
• Monthly Reporting & Reviews with Service Provider
• Strictly follow BFL defined policy and framework.
• Work closely with other IT managers to address ongoing operational needs
• Manage key vendors and team relationships to ensure consistent performance against established service level agreements.
• Work with outsourced service delivery partner to ensure strict Project timelines.
• Excellent Communication and Leadership Skills
• Flexible to handle multiple tasks / projects at same time.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties And Responsibilities

• Design, implement, and maintain SCCM infrastructure components such as site servers, distribution points, boundary groups, and client settings.
• Package, deploy, and update software applications and security patches across desktops, laptops using SCCM.
• Create and manage OS deployment task sequences for automated installation and configuration of operating systems.
• Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using SCCM reporting tools.
• Set up and configure Microsoft Intune for mobile device management (MDM), including enrollment, compliance policies, and application management for iOS, Android, and Windows devices.
• Configure and deploy Intune policies for Windows OS management, including endpoint security, application deployment, and update management.
• Manage Intune app protection policies to secure data accessed by mobile apps on enrolled devices.
• Configure and manage co-management scenarios to integrate SCCM and Intune for unified device management and compliance reporting.
• Implement cloud-based features such as Autopilot for Windows deployment and Windows Update for Business for update management.
• Ensure seamless integration and synchronization between SCCM and Intune environments for device inventory, application deployment, and policy enforcement.
• Investigate and resolve SCCM and Intune-related issues, including client enrollment failures, software deployment errors, and compliance policy violations.
• Collaborate with IT teams to troubleshoot and resolve complex device management and security incidents.
• Document SCCM and Intune configurations, procedures, and best practices.
• Share knowledge and provide training to IT staff and end-users on SCCM and Intune usage and capabilities.

Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.