Senior Technical Account Manager

Who you are

• 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, Solution Engineer or DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts
• Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem
• Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical
• Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders
• Bonus: Experience building or contributing to a formal TAM program

What the job involves

• As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted technical advisor for our most complex and high-value customers
• You will accelerate customer outcomes, ensure their success with the Docker platform and architect their long-term transformation strategies in partnership with their leadership
• You'll be a Docker expert who shapes the future of their technical success and who translates their business goals into impactful, long-term technical success plans
• Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives
• Act as the voice of the customer for the product and engineering teams, synthesising and prioritising feedback from multiple accounts to directly influence the Docker product roadmap
• ​Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance
• ​Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy
• Architect and execute complex adoption plans that address critical technical and business challenges
• Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership
• First 30 Days
• Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks
• Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms
• Meet your portfolio of customers and understand their environments, goals, and success metrics
• Build relationships with internal partners including Support, Product, and Sales
• Review existing customer documentation and success plans to identify initial opportunities for impact
• First 90 Days
• Take ownership of a customer portfolio and begin leading account engagements
• Conduct your first technical or executive business reviews with guidance from your manager
• Establish a cadence of customer check-ins, documenting key success milestones and adoption progress
• Identify at least one process or content improvement that can scale customer engagement or reduce friction
• Contribute to cross-functional discussions that connect customer insights with product feedback
• One-year Outlook
• Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores
• Build executive relationships and serve as the customer’s voice within Docker
• Contribute to building the broader TAM engagement model through shared best practices and enablement resources
• Demonstrate impact through increased customer value realization, renewal success, and platform expansion
• Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement

Benefits

• 100% company paid medical premiums for employees and dependents
• Flexible Time Off Policy
• Employer Paid Holidays
• Generous Parental Leave (after 6 months of employment)
• Home Office Set Up Budget
• Monthly Technology Stipend
• Training Allowances
• Life and Disability Insurance
• Retirement Plans
• Virtual and In-Person Social Events
• Docker Swag
• Quarterly Hackathons