Senior Technical Account Manager

Who you are

• 4-6 years of experience in Technical Account Management, Account Management, Partner Success, Ad Operations, or a similar client-facing role within the digital advertising / Ad Tech ecosystem
• Strong understanding of the programmatic advertising landscape, and Hands-on familiarity with ad tech concepts
• Excellent project management skills; highly organized with the ability to juggle multiple priorities and stakeholders
• Ability to understand technical integrations and collaborate effectively with other departments
• Data-driven mindset with the ability to analyze and interpret performance metrics
• Exceptional communication (verbal and written) and interpersonal skills—able to communicate effectively with both technical and non-technical stakeholders
• A team player with a proactive, problem-solving approach and high attention to detail
• Comfortable working independently in a fast-paced, remote-first environment
• Bonus points for experience with CTV/App monetization, Supply-side tech, etc
• Bachelor’s degree or equivalent
• Additional certifications in Digital Marketing, Ad Tech, or Programmatic Advertising are a plus
• Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET
• Must have a player/coach mentality, willing to both execute and lead
• Ability to juggle multiple projects concurrently and set and meet deadlines
• Skilled at receiving and providing direct feedback
• Collaborative mindset and great teamwork skills
• Entrepreneurial & adaptable; great learning skills
• Curious, research-minded, data-informed
• Able to search for possible solutions and apply them
• Creative confidence
• Proactive communicator
• A sense of humor and a love of online culture
• Thrives in a start-up culture

What the job involves

• Join the COOL company as Senior Account Manager, guiding publisher partnerships from onboarding to growth
• Drive retention, strategic monetization, and cross‑team impact in AI-powered advertising
• The COOL company is seeking a proactive and strategic Sr. Technical Account Manager to join our Publisher Success Team, responsible for managing and growing key partnerships
• This role is central to driving partner satisfaction, optimizing performance, and ensuring seamless onboarding, integration, and retention of publishers
• As an Account Manager, you’ll be the primary point of contact for assigned accounts—guiding partners through setup, troubleshooting, strategy, reporting, and day-to-day communication
• You will collaborate cross-functionally with internal teams (Ad Ops, Tech, Finance, Product, and Sales) to deliver a smooth and impactful experience throughout the publisher lifecycle
• Serve as the primary technical and strategic account owner for a portfolio of publisher and platform partners, driving partner success, revenue growth, retention, and long-term relationships
• Own the end-to-end partner lifecycle, including onboarding, technical integrations, implementation, QA, launch, troubleshooting, and ongoing optimization
• Act as the bridge between partners and internal teams to ensure seamless integrations, reporting, resolve technical issues, and improve account performance
• Provide strategic guidance on monetization opportunities and growth
• Analyze partner performance metrics, identify optimization opportunities, and proactively recommend strategies to improve revenue and overall performance
• Act as the liaison between partners and internal stakeholders to ensure smooth communication and issue resolution
• Support partners with reporting, analytics, and performance insights by translating complex data into actionable recommendations and quarterly business reviews
• Identify expansion opportunities and upsell additional products, integrations, and monetization solutions based on partner goals and business needs
• Maintain thorough documentation for onboarding processes, partner status, and account plans
• Track and support revenue growth by collaborating with the Demand, Sales, and Ad Ops teams

Benefits

• Health, Dental and Vision Insurance
• Annual Performance Bonus
• Paid Time Off
• Company Holidays
• Flexible work schedule
• 401k