Senior Technical Account Manager

Who you are

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function
• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders
• Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions
• Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders
• Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change
• A clear ownership mindset and track record of driving outcomes rather than operating reactively
• Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms
• Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements
• Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration
• Exposure to change management, customer enablement, or consulting-style discovery and solutioning
• Ability to influence cross-functional teams without direct authority

What the job involves

• We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp
• This role sits within Professional Services and is ideal for someone who can blend customer leadership, workflow design, technical problem solving, and practical change management
• You’ll help customers move from fragmented processes to scalable ways of working in ClickUp
• That means leading complex implementations, guiding adoption across multiple stakeholder groups, identifying opportunities for automation and AI, and helping customers realize measurable business value from the platform
• Lead strategic implementations and customer transformations:
• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization
• Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp
• Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units
• Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down
• Drive adoption, value realization, and account health:
• Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps
• Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value
• Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans
• Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities
• Design scalable solutions, automation, and AI use cases:
• Turn complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices
• Recommend when to standardize, when to keep flexibility, and how to balance technical ambition with customer readiness
• Identify practical automation and AI opportunities that improve customer outcomes instead of creating unnecessary complexity
• Help customers operationalize new ways of working by pairing solution design with enablement, change management, and adoption support
• Partner across teams to solve complex customer problems:
• Act as a trusted advisor to customer admins, operators, and executive stakeholders
• Coordinate effectively with Customer Success, Sales, Product, Support, and other internal partners to keep customer work moving
• Escalate thoughtfully, communicate clearly, and maintain ownership even when multiple teams are involved
• Bring customer feedback and recurring pain points back to internal teams to improve product usage, delivery patterns, and customer outcomes
• Why this role is compelling:
• This is a high-impact opportunity for someone who enjoys combining customer strategy, technical solutioning, and execution
• You’ll help strategic customers transform how they work, while shaping scalable delivery patterns inside a fast-moving environment where adoption, workflow design, automation, and AI all matter

Benefits

• 16" MacBook Pro
• Moving Expenses
• $200/mo commuter benefits
• Team lunches each week
• 401(k) match up to 2%
• Unlimited snacks, kombucha, and cold brew
• Health insurance
• Dental insurance
• ClickUp swag
• Teammate recognition rewards
• Flexible PTO