Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

For our client, we are seeking a Senior Technical Account Manager - SIEM/Security Analytics (US Remote) to join the team of a leader in the Information Technology space.

This role will serve as a strategic technical partner to enterprise security customers, helping them maximize value from a security analytics and SIEM solution. The position focuses on guiding adoption from onboarding through maturity, aligning technical execution with business outcomes, and strengthening long-term customer relationships. You will work closely with senior security stakeholders and internal cross-functional teams to support retention, expansion, and customer success.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $180,000 annually

Responsibilities

• Serve as a technical advisor to customers, helping them effectively use the company's security analytics platform.
• Own and drive customer adoption from onboarding through full production maturity.
• Plan and lead QBRs and EBRs with senior stakeholders, translating technical usage into business value.
• Identify account expansion and renewal risks based on usage data and communicate insights to relevant partners.
• Address customer technical requests and proactively resolve issues to ensure customer success.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or 3 additional years of relevant experience in lieu of a degree.
• 5+ years of experience in technical customer success, solutions engineering, or sales engineering, preferably in SaaS and cybersecurity.
• Experience presenting to senior security leadership and running QBRs/EBRs that connect technical use to business value.
• Experience working with enterprise accounts in SecOps and Threat Intelligence domains.
• Proficiency with SIEM products, including implementation, configuration, integration, and optimization.

Benefits

• Remote position with flexibility for Bay Area candidates to work in a hybrid schedule at HQ.
• Opportunities for career growth through customer advocacy and insights.
• Encouragement for travel to support customer engagement and relationship building.
• Access to a collaborative environment with cross-functional partnerships.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.