Senior Technical Business Analyst

Entity: Austroads

Division: Data & Technology

Job Type: Full-time (1.0 FTE)

Location: Austroads Sydney Office

Reports to: Head of Application Delivery

Responsible GM: Chief Data and Technology Officer

Direct reports: N/A

Date reviewed: October 2025

Organisational Context

Austroads is the association of Australian and New Zealand transport agencies.

We provide authoritative, practical and impartial advice, information, tools and services to help our

members to deliver safe, efficient and reliable mobility to their customers.

We also deliver value to a range of other key stakeholders across government, industry and communities,

where there is a demonstrated societal benefit to do so.

Austroads comprises several business activities, including the core Austroads work program, the National

Exchange of Vehicle and Driver Information System (NEVDIS), and Transport Certification Australia

(TCA).

Our teams are located across Australia and New Zealand. We work in an integrated and collaborative

way, along with external consultancies and other partners, to ensure our products and services are

delivered successfully and maximise value.

Austroads promotes a culture of professionalism, innovation, and integrity, with a commitment to

accountability, quality, and excellence in the delivery of all our programs and services.

We recognise the unique skills and abilities of everyone, who come from a wide range of disciplines and

backgrounds. We support our people through ongoing development and learning opportunities and create

a supportive team environment for all our staff. We strive to be an employer of choice.

Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity,

experience and thought, and actively strive for inclusive behaviours across our company and our work.

The Role

Team Purpose

The Data and Technology team focuses on harnessing the power of data and technology to support our

member organisations to deliver an improved outcomes for roads and transport users.

Our mission is to enable data-driven decision-making, enhance operational efficiency, and create value

for our stakeholders. We do this through the proactive development and implementation of contemporary

D&T standards and systems.

Here are some key points that encapsulate our purpose:

1. Data Stewardship: We treat data as a valuable corporate asset. Our team aims to deliver its

completeness, quality, security, and accessibility, allowing us to derive meaningful insights and

drive informed actions.

2. Technology Enablement: We leverage state-of-the-art technologies; and we use the best systems

for the task. Our goal is to empower our organization with scalable, reliable, and agile solutions.

3. Cross-Functional Collaboration: We collaborate closely with business units, ensuring alignment

between data/technology strategies and organizational goals. By bridging the gap between

technology and business, we drive holistic transformation.

4. Innovation Hub: Our group serves as an innovation hub, constantly exploring emerging trends

and experimenting with novel solutions. We foster a culture of curiosity, experimentation, and

continuous learning.

potential of data/technology to propel our organization forward

Position purpose

The Senior Technical Business Analyst will be a key liaison between business stakeholders and technical

teams, leading the gathering and analysis of complex requirements while supporting the design and

delivery of effective IT solutions. The Senior Technical Business Analyst will apply their strong technical

knowledge such as data analysis, application configuration, and system troubleshooting alongside

essential project management skills, including planning, risk management, and stakeholder coordination.

The Senior Technical Business Analyst will drive process improvements, facilitate Agile delivery, oversee

user acceptance testing, and contribute to change management activities.

Major responsibilities/ accountabilities

The role is responsible for:

Leading detailed elicitation, documentation, and validation of business and technical requirements,

ensuring alignment with project goals and stakeholder expectations.

Acting as a primary liaison between business units, technical teams, and external service providers to

manage requirements, clarify expectations, manage solution delivery, and maintain strong

collaborative relationships.

Partnering with architects, developers, and QA to translate requirements into technical specifications

and ensure practical, scalable solutions.

Analysing current workflows, identify inefficiencies, and recommend process improvements or

automation opportunities to enhance business outcomes.

Extracting and analysing data using SQL or BI tools to support decision-making, requirements

validation, and problem-solving.

Defining project scope, objectives, deliverables, and timelines; developing detailed project plans and

coordinate cross-functional teams to ensure on-time delivery.

Identifying project risks and issues early; work with stakeholders to develop mitigation strategies and

escalate appropriately to ensure project success.

Supporting Agile ceremonies such as backlog grooming, sprint planning, and retrospectives; ensure

user stories are well-defined with clear acceptance criteria.

Facilitating creation of User Acceptance Testing (UAT) plans and test cases, coordinate testing

activities, and facilitate defect resolution and sign-off from business users.

Collaborating on creating training materials, user documentation, and communication plans to ensure

smooth adoption of new systems or processes.

Producing and maintaining comprehensive documentation (BRDs, functional specs, workflows),

provide subject matter expertise, and mentor junior BAs to uplift team capability.

Managing relationships with third-party vendors and contractors, coordinating deliverables and

ensuring alignment with project requirements.

Assisting project managers in tracking project budgets, resource allocation, and expenditures to

maintain financial control and resource efficiency.

Contributing to continuous improvement, identifying ways to enhance value for our members and the

public.

Maintaining and adhere to Quality Systems processes and procedures associated with the role.

Other duties as directed.

Key stakeholder interfaces

Internal

Head of Application Delivery

Chief Data & Technology Officer

All staff

External

Austroads approved developers and service providers

Government Agencies and Jurisdictions

Austroads Member organisations

Contractors and visitors

The Person

Qualifications, knowledge, and experience

The Senior Technical Business Analyst will possess:

Significant experience in ICT environments, with a strong emphasis on business analysis and

managing project delivery.

Proven ability to lead end-to-end business analysis activities, including requirements gathering,

process modelling, solution design, and stakeholder engagement.

Strong analytical and problem-solving skills, with the ability to work across both high-level

business needs and detailed technical requirements.

Experienced in facilitating workshops, producing functional specifications, and ensuring solutions

align with business and technical goals.

Strong understanding of relational databases, SQL, data analysis, data migration, and change

impact assessment.

Skilled in supporting testing and deployment activities to ensure smooth transitions into

operational environments.

Demonstrated ability to plan and manage projects, including timeline management, deliverables

tracking, and coordination with cross-functional teams to ensure successful outcomes.

Proficient in vendor evaluation, selection, engagement, and ongoing management, ensuring

alignment with organisational objectives and compliance with industry best practices.

Comfortable working across both Agile and Waterfall delivery methods, supporting sprint

planning, backlog grooming, and milestone tracking.

Excellent communication and stakeholder management skills, with a collaborative and proactive

approach.

Desirable

Experience with Project Management.

Experience with project management tools such as Microsoft Project and Jira.

Relevant qualifications such as CBAP, PMP, PRINCE2, or Scrum Master certification are highly

regarded.

Experience with data analytics and, or data integration.

Mentoring skills and experience.

Personal qualities

The incumbent will need to present a professional image and build a strong relationship across the

enterprise. Specifically, the role requires:

Commitment to service excellence and continuous improvement in technology and data-driven

environments.

Strong commercial acumen, emotional intelligence, diligence, and proactive drive.

Self-starter with accountability for managing both business analysis and project delivery.

Hands-on leader who motivates teams and drives progress to completion.

Focused on delivery and timely resolution of issues.

Skilled in risk identification, assessment, and mitigation.

Sound judgment with strong analytical and evaluative skills.

Effective relationship management with strong communication, consultation, and negotiation

abilities.

Adaptable to dynamic, evolving environments and shifting priorities.

Able to balance detailed technical insight with strategic perspective to support analysis and

project outcomes.

Capability Profile

Business Leads end-to-end business analysis activities including Advanced

Analysis and eliciting, documenting, and managing requirements;

Requirements ensures alignment with business goals and technical

Management feasibility.

Process Maps and analyses business processes, identifying Intermediate

Modelling and improvement opportunities and designing effective

Solution Design solutions.

Project Defines and manages work activities to deliver outcomes Intermediate

Management within agreed timeframes and resources. Applies effective

project planning, coordination, and control techniques.

Flexibility and Adjusts approach in line with changing priorities. Is open to Intermediate

Adaptability acquiring and developing skills and knowledge, adapts to

new ways of working or organise work to deliver results.

Critical Thinking Objectively analyses and evaluates available data, points Intermediate

and Problem of view, needs of stakeholders and potential solutions

Solving before recommending relevant actions or decisions.

Project/Work Defines work activities required to deliver against Intermediate

Delivery and outcomes intended, in line with agreed timeframes,

Management resources, and ways of working. Understands and applies

effective project planning, coordination and control

methods.

Data Literacy Utilises diverse data sources to improve the speed and Intermediate

quality of service delivery and decision-making processes

Drive Is proactive and responsible for own actions to ensure Intermediate

Accountability desired organisational objectives are achieved.

and Outcomes

Knowledge Establishes mechanisms to record and share knowledge Intermediate

Management and experience to enable the retention and expansion of

corporate knowledge

Work Collaborates with others, demonstrating an understanding Intermediate

Collaboratively of their value to the organisation.