Senior Technical Claims(Construction Defect)

Welling Young has partnered with our long-term client who is responsible for multiple claims programs to include commercial auto, general liability, construction, self-defense, and red flag law claims. This Dallas-based organization is fast-paced and growing. This position will handle claims within each program’s expectations and focus on the best possible claim outcomes.

We are looking for a decisive person with excellent communication skills and potential to grow with us.

Responsibilities:

• Provide quality customer service and ensure timely coverage analysis and communication

with insured(s) and carrier.

• Directly handle construction claims of mid to high-level complexity

• Proactively investigate each claim with expedited and appropriate contact with relevant

parties to determine potential exposure.

• Identify, select, and direct appropriate internal and/or external resources for specific

activities required to effectively evaluate claims, such as appraisers, counsel,

and experts.

• Verify the nature and extent of exposure by obtaining and reviewing appropriate

records and damages documentation.

• Maintain and document claim file activities in accordance with established guidelines.

• Utilize diary management system to ensure all claims are handled timely. At required

time intervals, evaluate damages exposure.

• Establish and maintain proper indemnity & expense reserves.

• Develop and employ creative resolution strategies.

• Promptly negotiate proper disposition of claims with applicable parties.

• Appropriately manage expenses for cost-effective resolution.

• Update appropriate parties as needed, providing new facts as they become available,

and their impact upon the file’s exposure and resolution options.

• Appropriately handle information that is considered personal and confidential.

• Fulfill specific service commitments with the carrier and relevant business partners.

• Always operate within the specified authority.

• Actively provide mentoring and coaching to less experienced claim professionals to

increase technical expertise.

• Share accountability with business partners to achieve and sustain quality results.

increase technical expertise.

• Other job responsibilities as assigned.

Minimum Qualifications

• High School Degree or GED required with a minimum of 5 years in construction defect claim

handling experience.

• Experience utilizing computer technology, such as Microsoft Office, e-mail, Web-enabled

applications, and database software.

• Ability to accurately compute a variety of numerical calculations required.

• Licensing Required: In order to perform the essential job functions of this job, acquisition

and maintenance of Insurance License(s) is required to comply with jurisdictional and

Company requirements.

Education, Work Experience, & Knowledge

• University/College degree preferred.

• Moderate level of knowledge and skill in claims.

• Basic working level knowledge and skill in various business line products.

• Strong negotiation and customer service skills.

• Able to make independent decisions on most assigned cases without involvement of

supervisor.

• Openness to the ideas and expertise of others and willingness to solicit input and share

ideas.

• Mid to High-level understanding of commercial lines products, policy language, exclusions, ISO

forms, and effective claim handling practices.

• Demonstrated coaching, influence, and persuasion skills.

• Advanced written and verbal communication skills.

• Ability to adapt to and support cultural change.

• Strong technology aptitude; ability to use business technology tools to effectively

research, track, and communicate information.

• Excellent reading, speaking, and writing of the English language