Senior Technical Consultant- CSM (Remote)

Job Details

Remote

As a Senior Technical Consultant with GlideFast Consulting, you will develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust client solutions, utilizing the ServiceNow platform. In this role, you will operate independently while actively mentoring and supporting other Technical Consultants. You will serve as a trusted advisor across multiple products and processes, take a strategic role in product implementations, and consistently align your work with the broader project vision to drive meaningful, value-based outcomes for clients.

What is the role?

• Deliver consulting services to install, configure, and integrate ServiceNow products based on defined requirements
• Develop custom software solutions using scripting and development tools within the ServiceNow platform
• Prepare and maintain technical documentation as required by customer contracts and internal processes
• Build and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
• Troubleshoot configuration and scripting issues to ensure platform stability
• Participate in requirements reviews, validation sessions, and Scrum ceremonies
• Deliver high-quality work on time, resulting in measurable impact and positive client feedback
• Conduct peer code reviews to maintain development standards
• Operate independently while mentoring and supporting other Technical Consultants
• Provide support to project architects during solution design and implementation
• Lead implementation sessions and contribute to best practice adoption
• Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies, and quickly developing proficiency in new products as required
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

What experience do you need for success?

• Demonstrates full proficiency in the required experience, skillset, software tools, and knowledge areas as outlined in the Delivery Competency Matrix

What will you bring with you?

• Meets the certification criteria outlined in the Delivery Competency Matrix
• Maintain an active government security clearance if applicable

The starting pay range for this role is $130,000.00 - $170,000.00. Full time employees will be eligible for medical, dental, vision, and life insurance in addition to discretionary bonuses. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.