Senior Technical Consultant - Mobile Banking Application Support

About Kinsfolk:

Kinsfolk is an IT consultancy and infrastructure services company dedicated to enabling digital transformation and driving business growth through the right technologies and processes. Founded in 2014, Kinsfolk is led by experienced technocrats with strong expertise in IT consulting and project management. Headquartered in India, Kinsfolk serves clients across the USA, Dubai, Saudi Arabia, and India, catering to industries such as Aviation, BFSI, Retail, Telecom, Defense, and Government institutions.

Key Offerings:

• Advisory Services
• Enterprise Management Systems
• IT Infrastructure Managed Services
• Implementation Services
• Robotic Process Automation

Website:

www.kinsfolk.ai

Position DetailsRole:

Senior Technical Consultant - Mobile Banking Application Support

Location:

Mumbai BKC

Working Days:

Monday to Friday (WFO), Alternate Saturday working.

Why to Join Kinsfolk:

• Work with Emerging Technologies Gain exposure to BMC, Automation, ServiceNow, DevOps, Data Engineering, Monitoring Tools, Microservices and more.
• Global Project Exposure Work with international clients and projects across the Middle East, Australia, New Zealand and other regions.
• Training & Certifications Get company-supported technical training, certifications and certification renewals.
• Long-Term Career Growth Work on the latest technology versions and build expertise for future career opportunities.
• Open & Collaborative Culture Experience an employee-friendly open-door policy with opportunities to share ideas and interact with leadership.
• Enterprise Project Experience Work on implementation, upgrade, migration, enhancement and support projects.
• Diverse Domain Exposure Build experience across Banking, ITSM, AIOps, Automation, Monitoring and Cybersecurity.

Department:

Digital Banking

Reports To:

Practice Manager

Job Summary:

We are seeking motivated and customer-focused Mobile Banking Support Engineers to provide technical support for the Mobile Banking application. The ideal candidate will be responsible for monitoring, troubleshooting, resolving application issues, and ensuring seamless banking services for end users. Candidates should possess strong analytical and problem-solving skills with experience in application support.

Experience:

3-4 years

Educational Qualification

• B.E./ B.Tech (Engineering)
• MCA
• B.Sc./BCA/ B.Tech or any IT/Computer Science-related graduate
• Certifications in Mobile Application Technologies/Development are good to have

Job description:

• Provide Level 2 (L2) and Level 3 (L3) onsite support for desktop and server issues.
• Troubleshoot hardware, software, network, and infrastructure problems using ITSM tools.
• Collaborate with team members to resolve complex technical issues.
• Perform remote troubleshooting and maintenance tasks as required.
• Document resolutions to knowledge base for future reference.