Senior Technical Consultant, Observability

Job Summary

AHEAD is looking for a Senior Technical Consultant to help clients modernize how they observe, operate, and improve complex digital platforms. This is a hybrid consultant-architect role for someone who can lead discovery, shape strategy, design practical solutions, and help drive delivery from plan through execution.

The right candidate brings strong observability depth, a vendor-agnostic and prescriptive approach, and the ability to connect application performance, user experience, and business outcomes. You should be comfortable working across open-source and commercial observability ecosystems, guiding clients through current-state assessments, future-state roadmaps, and implementation programs that improve resilience, operational maturity, and developer experience.

Responsibilities

• Lead client discovery sessions, assessments, and workshops focused on observability, telemetry, reliability, and operational maturity.
• Define target-state observability architectures and roadmaps aligned to cloud, platform engineering, SRE, and AIOps initiatives.
• Design and guide implementation of solutions across metrics, logs, traces, dashboards, alerting, and incident workflows.
• Help clients adopt modern telemetry practices using OpenTelemetry and related open-source, cloud-native, and enterprise toolsets.
• Build or refine dashboards, alerts, service views, and operational integrations that improve visibility, context, and signal quality.
• Improve alert quality, incident triage, escalation paths, runbooks, and post-incident feedback loops by connecting telemetry to actionable operational workflows.
• Partner with engineering, platform, operations, and leadership stakeholders to align observability investments to business priorities.
• Translate observability capabilities into measurable outcomes such as improved service reliability, faster incident detection and resolution, reduced alert noise, improved user experience, and stronger platform adoption.
• Advise clients on telemetry governance, data quality, retention, cardinality, access, and cost optimization to improve signal value while reducing operational and platform waste.
• Contribute to implementation planning, solution governance, documentation, enablement, and operational handoff.
• Support adoption of modern integration patterns across observability, ITSM, incident management, collaboration, workflow, and AI-assisted operations platforms.
• Provide hands-on technical leadership where needed, including configuration guidance, implementation oversight, design validation, troubleshooting support, and quality review of delivery outputs.
• Mentor delivery teams and help build reusable patterns, accelerators, and best practices within the practice.

Experience

• 6+ years of experience in consulting, engineering, SRE, platform engineering, or operations with strong observability responsibility.
• Hands-on experience with modern observability concepts across metrics, logs, traces, alerting, service health, and incident response.
• Experience with OpenTelemetry and familiarity with telemetry pipeline design, instrumentation patterns, and collection architecture.
• Working knowledge of open-source observability tools such as Prometheus, Grafana, Loki, Tempo, Mimir, Jaeger, or Elastic.
• Experience with one or more enterprise observability platforms such as Datadog, Dynatrace, Splunk, New Relic, Elastic, LogicMonitor, Honeycomb, Chronosphere, etc.
• Strong understanding of Kubernetes, containers, cloud-native architectures, and at least one major public cloud platform.
• Experience with Terraform, Helm, CI/CD pipelines, Ansible, or related automation and platform tooling.
• Solid understanding of distributed systems, modern application architectures, and operational best practices across SRE, DevOps, or ITSM environments.
• Experience defining service health models, SLIs, SLOs, alerting strategies, or reliability measurement frameworks that connect technical telemetry to operational and business outcomes.