Senior Technical Curriculum Developer

Role & responsibilities

• Develop ServiceNow technical curriculum, eLearning, ILT, videos, labs, and job aids.
• Configure and troubleshoot ServiceNow instances, sandbox/cloud labs, plugins, data, and workflows.
• Write ServiceNow scripts, JavaScript, SQL/database queries, and automation for hands-on labs.
• Translate complex technical documentation into learner-friendly, use-case-based content.
• Create assessments, knowledge checks, certification, and credentialing content.
• Develop training content on Generative AI and Agentic AI within ServiceNow.
• Use Articulate 360/Rise, Captivate, Camtasia, Snagit for eLearning and multimedia content.
• Apply instructional design and adult learning principles.
• Test and maintain training environments and ensure technical accuracy and quality.
• Collaborate with SMEs, instructors, course owners, and stakeholders and manage multiple curriculum projects.
• Leverage AI tools such as Claude for content development and workflow automation.

Preferred candidate profile

• Proven ability to manage scope, gather requirements, track timelines, and drive results across multiple concurrent projects.
• Working knowledge of Agile practices and software delivery lifecycle.
• Ability to think critically while engaging with AI as a support tool experience with Claude or similar AI tools for content development workflows.
• Demonstrated ability to influence and consult with stakeholders, providing options with pros, cons, and risks for training and adoption-related decisions.
• Undergraduate or graduate degree in instructional design, education, or organizational development; or equivalent experience.
• High level of flexibility, creativity, and dependability. Ability to engage as part of a global team across multiple time zones.