Senior Technical Engineer

READ BEFORE APPLYING: This is a hands-on systems-integration leadership role in

a customer-facing delivery organisation. It is NOT internal IT administration or

helpdesk management. Candidates whose experience is limited to desktop support,

user administration, password resets, ticket routing, basic monitoring or one

employer's internal IT will not be shortlisted. Shortlisted candidates must pass

a live configuration and troubleshooting test.

THE ROLE

Lead the design, delivery and operational quality of BITS Secure IT customer

solutions - owning solution architecture, technical governance, project

execution, escalations, team capability and customer acceptance across multiple

concurrent client environments in the UAE.

RESPONSIBILITIES

• Lead discovery, site surveys and technical assessments; convert requirements

into secure, supportable designs.

• Produce and approve HLD/LLD, network diagrams, BOQs, scopes of work, method

statements, test plans and as-built documentation.

• Own the technical workstream from presales handover through staging,

implementation, migration, testing, training, acceptance and handover to

support.

• Coordinate engineers, subcontractors, OEMs, distributors and customer

stakeholders across multiple simultaneous sites.

• Control scope, risk, change impact, outage windows, rollback plans and

acceptance criteria.

• Lead major incidents and complex escalations; drive root-cause analysis and

permanent corrective actions.

• Review configurations, coach engineers through troubleshooting, and enforce

change control, peer review and security-by-design.

• Support presales with solution concepts, effort estimates, BOQs and customer

presentations; protect delivery margin by identifying risks early.

Desired Candidate Profile

• 8+ years hands-on infrastructure engineering, with substantial delivery FOR

  EXTERNAL CUSTOMERS at a systems integrator, MSP, service provider, OEM

  partner or project-delivery organisation. Internal-IT-only careers do not

  qualify.

• 3+ years leading teams or project workstreams WHILE REMAINING PERSONALLY

  HANDS-ON (configuration, CLI, troubleshooting).

• Deep current expertise in AT LEAST ONE of the following, with working integration knowledge of the rest:

1. Networking & security: routing/switching, VLANs, STP/LACP, QoS, WAN/SD-WAN,

   IPsec & SSL VPN, wireless, NAC, NGFW (FortiGate, Sophos, Palo Alto, Cisco)

   UC & voice: SIP, dial plans, trunks, gateways/SBC, voice VLAN/QoS, call

   routing (Avaya, 3CX, Teams Phone, Yeastar, Grandstream)

2. Server & identity: Windows Server, AD sites/services, OU/GPO design, DNS,

   DHCP, PKI, replication, hardening, PowerShell

3. Virtualization & continuity: VMware/Hyper-V, clusters, SAN/NAS, RAID,

   backup, replication, proven restore testing, DR

4. Cloud & hybrid: Microsoft 365, Azure, Entra ID, identity, security,

migration, governance

• Proven end-to-end delivery across MULTIPLE customers, technologies and sites,

  through to formal customer acceptance.

• Professional-standard technical documentation (HLD/LLD, BOQ, MOP, test plans,

as-built).

• Proven escalation and RCA leadership on complex faults.

• Clear written and spoken English; credible with customer stakeholders.

• Bachelor's degree or diploma in engineering, CS, telecom, or equivalent

  demonstrable experience.

• Willingness to pass a live technical assessment (scenario, whiteboard design,

  hands-on configuration and troubleshooting).

PREFERRED: CCNP/CCIE, Fortinet NSE/FCP/FCSS, Microsoft, VMware VCP, Veeam,

Avaya, 3CX, PMP or ITIL; UAE market experience; valid UAE driving license;

AMC/SLA managed-services background.