Senior Technical Engineer

JOB DESCRIPTION – TECHNICAL ENGINEER

Department: Technical Department
Position: Technical Engineer
Reporting To: Technical Head / Management

Job Summary

The Technical Engineer will be responsible for product assembly, quality checking, installation, product demonstration, training, technical service support, troubleshooting, and pre-sales technical support.

Key Responsibilities

1. Product Assembly & Quality Check

• Check the physical condition of products.
• Assemble interactive panels and required components.
• Install power board, main board, Wi-Fi module, etc.
• Update firmware and software.
• Complete product testing as per checklist.
• Ensure proper branding, labelling, and packing with accessories.

2. Installation & Training

• Visit customer sites for product installation.
• Conduct site surveys and take required measurements.
• Unbox and inspect products before installation.
• Install products safely and properly.
• Test products after installation.
• Provide product demonstration and basic user training.

3. Product Demo

• Conduct physical and virtual product demonstrations.
• Set up products for demonstration.
• Explain product features and usage to clients and dealers.

4. Technical Service & Troubleshooting

• Provide technical support through calls and video calls.
• Visit customer sites for physical service when required.
• Troubleshoot product-related issues.
• Replace parts as required.
• Provide software/parts support.
• Test and reinstall products after service.

5. R&D Support

• Test Android and Windows applications on company products.
• Identify application compatibility issues and bugs.
• Analyse competitor products, hardware, and software.
• Provide feedback for product improvement.

6. GeM & Tender Support

• Check product specifications as per tender requirements.
• Provide technical parameters and required documents.
• Support product demonstrations for eligible bids and tenders.

7. Pre-Sales Support

• Understand customer requirements and suggest suitable products.
• Provide technical guidance to clients and dealers.
• Support the Sales Team during product demonstrations.
• Provide installation and product training to dealer teams.

Required Skills

• Good technical and troubleshooting skills.
• Basic knowledge of hardware and software.
• Good communication and customer-handling skills.
• Ability to travel to customer sites when required.
• Problem-solving and teamwork skills.
• Ability to conduct product demonstrations and training.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person